Manager customer strategy product delivery

Job Summary

Red Hat’s Intelligent Experience Delivery team is looking for a Manager to lead the evolution of our customer-facing digital products. In this role, you will move beyond traditional project execution to lead a team of Product Managers and Delivery Leads focused on integrating Artificial Intelligence into high-priority customer experiences.

As part of a global team, you will not just manage associates, but drive the strategy for how we deliver value in a technological, fast-paced environment. You will bridge the gap between technical AI capabilities and user-centric product management to solve complex problems effectively.

At Red Hat, our commitment to open source innovation extends beyond our products - it’s embedded in how we work and grow. Red Hatters embrace change – especially in our fast-moving technological landscape – and have a strong growth mindset. That's why we encourage our teams to proactively, thoughtfully, and ethically use AI to simplify their workflows, cut complexity, and boost efficiency. This empowers our associates to focus on higher-impact work, creating smart, more innovative solutions that solve our customers' most pressing challenges.

What you will do:

• Strategic Team Leadership: Lead and scale a high-performing team of product and delivery professionals working on AI-driven engagements critical to Red Hat customer digital experiences.

• Product & Delivery Oversight: Oversee the end-to-end product lifecycle from ideation through delivery, ensuring AI initiatives align with strategic goals and OKRs.

• Talent Development: Cultivate a culture of continuous learning, specifically mentoring team members on product thinking, AI fluency, and outcome-based delivery.

• Resource & Portfolio Management: Define strategic priorities and assign product roles based on departmental initiatives, balancing innovation with delivery velocity.

• Stakeholder Alignment: Foster productive collaboration between data science/engineering teams and business stakeholders to ensure AI solutions solve real user problems.

• Operational Excellence: Modernize delivery workflows by moving beyond basic assignment to implementing agile, product-led operating models suitable for AI experimentation and deployment.

What you will bring:

• Leadership Experience: Minimum of 3 years of progressive management experience or significant IC leadership, with a specific track record of building and motivating high-performing product or technical teams.

• AI & Product Fluency: Demonstrated ability to apply product management principles (roadmap definition, user research) within an AI/ML context.

• Delivery Mastery: Deep familiarity with agile practices, CI/CD, and the specific nuances of delivering AI models (iterative testing, model governance).

• Cross-Functional Navigation: Experience building and working in matrixed teams across engineering, design, and data science organizations.

• Communication: Excellent written and verbal communication skills, with the ability to translate technical AI concepts for non-technical leadership.

• Tooling: Proficiency with modern product and delivery tools (Jira, Confluence, ServiceNow) and familiarity with AI development platforms.

• Mindset: A strong desire to work in an open organization, championing transparency and inclusivity.

#LI-JS1

#AI-HIRING

The salary range for this position is $131,420.00 - $216,870.00. Actual offer will be based on your qualifications.

Pay Transparency

Red Hat determines compensation based on several factors including but not limited to job location, experience, applicable skills and training, external market value, and internal pay equity. Annual salary is one component of Red Hat’s compensation package. This position may also be eligible for bonus, commission, and/or equity. For positions with Remote-US locations, the actual salary range for the position may differ based on location but will be commensurate with job duties and relevant work experience.

About Red Hat

Red Hat

is the world’s leading provider of enterprise

open source

software solutions, using a community-powered approach to deliver high-performing Linux, cloud, container, and Kubernetes technologies. Spread across 40+ countries, our associates work flexibly across work environments, from in-office, to office-flex, to fully remote, depending on the requirements of their role. Red Hatters are encouraged to bring their best ideas, no matter their title or tenure. We're a leader in open source because of our open and inclusive environment. We hire creative, passionate people ready to contribute their ideas, help solve complex problems, and make an impact.

Benefits

• Comprehensive medical, dental, and vision coverage
• Flexible Spending Account - healthcare and dependent care
• Health Savings Account - high deductible medical plan
• Retirement 401(k) with employer match
• Paid time off and holidays
• Paid parental leave plans for all new parents
• Leave benefits including disability, paid family medical leave, and paid military leave
• Additional benefits including employee stock purchase plan, family planning reimbursement, tuition reimbursement, transportation expense account, employee assistance program, and more!

Note: These benefits are only applicable to full time, permanent associates at Red Hat located in the United States.

Inclusion at Red Hat
Red Hat’s culture is built on the open source principles of transparency, collaboration, and inclusion, where the best ideas can come from anywhere and anyone. When this is realized, it empowers people from different backgrounds, perspectives, and experiences to come together to share ideas, challenge the status quo, and drive innovation. Our aspiration is that everyone experiences this culture with equal opportunity and access, and that all voices are not only heard but also celebrated. We hope you will join our celebration, and we welcome and encourage applicants from all the beautiful dimensions that compose our global village.

Equal Opportunity Policy (EEO)
Red Hat is proud to be an equal opportunity workplace and an affirmative action employer. We review applications for employment without regard to their race, color, religion, sex, sexual orientation, gender identity, national origin, ancestry, citizenship, age, veteran status, genetic information, physical or mental disability, medical condition, marital status, or any other basis prohibited by law.

Red Hat does not seek or accept unsolicited resumes or CVs from recruitment agencies. We are not responsible for, and will not pay, any fees, commissions, or any other payment related to unsolicited resumes or CVs except as required in a written contract between Red Hat and the recruitment agency or party requesting payment of a fee.

Red Hat supports individuals with disabilities and provides reasonable accommodations to job applicants. If you need assistance completing our online job application, email

[email protected]

. General inquiries, such as those regarding the status of a job application, will not receive a reply.