Guest Relations Associate

Job Description

Job Description

Location: C3 Wellness – Raleigh Stanhope
Job Type: Part-Time
Opening: July 2026

Hours: Flexible

Nights and day shifts

Position Overview

C3 Wellness – Raleigh Stanhope is seeking a polished, service-driven Guest Relations Associate to be the first point of connection for our guests. This role is essential to delivering an elevated, seamless spa experience—from initial inquiry through check-out. The ideal candidate is warm, organized, and confident, with a passion for hospitality, wellness, and creating memorable guest experiences that drive loyalty and retention.

Key Responsibilities

• Manage incoming calls, scheduling, and guest check-ins with professionalism and care
• Guide guests smoothly through their spa journey, ensuring timely transitions between services
• Maintain a welcoming, organized reception area and spa boutique
• Provide personalized service that enhances guest satisfaction and retention
• Educate guests on C3 Wellness services, memberships, and retail offerings
• Support department and individual revenue goals through thoughtful upselling and cross-selling
• Handle payments, confirmations, and guest inquiries accurately
• Collaborate with service providers to ensure exceptional guest flow and communication
• Maintain a professional appearance and gracious demeanor at all times
• Make referrals to other C3 Wellness team members as appropriate
• Adapt quickly in a fast-paced environment while maintaining attention to detail

Qualifications

• Experience in guest-facing roles (hospitality, retail, or wellness preferred)
• High school diploma or college degree
• Strong computer skills and ability to learn spa software systems quickly
• Sales-oriented mindset with a focus on guest experience
• Excellent communication and interpersonal skills
• Strong organizational skills and attention to detail
• Ability to multitask and problem-solve in a dynamic environment
• Flexible availability, including evenings and Saturdays
• Professional, warm, and personable presence
• Familiarity with skincare or wellness services is a plus

**We are an Equal Opportunity Employer. All persons shall have the opportunity to be considered for employment without regard to their actual or perceived gender, race, color, national origin, religion, disability, age, military or veteran status, or any other characteristic protected by applicable federal, state or local laws and ordinances.

Hiring Company Description:

C3 Wellness Spa is proud to bring its trusted approach to whole-body healing to Raleigh, North Carolina. Rooted in the belief that true wellness comes from within, our spa offers a peaceful, welcoming environment designed to support your physical, emotional, and mental well-being.

We specialize in combining traditional spa services with wellness and medical therapies—from massage and skincare to acupuncture and physical therapy. Our licensed professionals are dedicated to helping you look, feel, and live better every day.

With a strong foundation built in Florida and a growing national presence, C3 Wellness Spa is excited to extend its care-first philosophy to the Raleigh community. Whether you’re new to wellness or continuing your self-care journey, we’re here to help you find balance, healing, and rejuvenation

Company Description

C3 Wellness Spa is proud to bring its trusted approach to whole-body healing to Raleigh, North Carolina. Rooted in the belief that true wellness comes from within, our spa offers a peaceful, welcoming environment designed to support your physical, emotional, and mental well-being.

We specialize in combining traditional spa services with wellness and medical therapies—from massage and skincare to acupuncture and physical therapy. Our licensed professionals are dedicated to helping you look, feel, and live better every day.

With a strong foundation built in Florida and a growing national presence, C3 Wellness Spa is excited to extend its care-first philosophy to the Raleigh community. Whether you’re new to wellness or continuing your self-care journey, we’re here to help you find balance, healing, and rejuvenation

Company Description

C3 Wellness Spa is proud to bring its trusted approach to whole-body healing to Raleigh, North Carolina. Rooted in the belief that true wellness comes from within, our spa offers a peaceful, welcoming environment designed to support your physical, emotional, and mental well-being.\r\n\r\nWe specialize in combining traditional spa services with wellness and medical therapies—from massage and skincare to acupuncture and physical therapy. Our licensed professionals are dedicated to helping you look, feel, and live better every day.\r\n\r\nWith a strong foundation built in Florida and a growing national presence, C3 Wellness Spa is excited to extend its care-first philosophy to the Raleigh community. Whether you’re new to wellness or continuing your self-care journey, we’re here to help you find balance, healing, and rejuvenation