Small Business Account Manager (CHARLOTTE)

As a Business Sales Representative on Spectrum’s SMB team, you will drive outbound B2B sales efforts by promoting Spectrum Business Internet, Voice, Video, and Mobile solutions to prospective customers and expanding services with existing accounts. In this fast-paced, high-impact role, you’ll build relationships with business decision-makers, identify their needs, and present tailored solutions that deliver real value. When you achieve target monthly commissions, your effective earnings target is $65K/year or higher or $31.25 hourly, including a base of $18.03/hr. This position is both dynamic and highly rewarding, offering substantial income growth opportunities tied directly to your sales performance and results.

How You’ll Make an Impact  

• Initiate outbound calls and consult with new and existing business prospects to promote Spectrum Business solutions
• Build relationships with decision-makers and identify opportunities to expand services within accounts
• Achieve and exceed monthly sales targets by driving new lines of service and consistently meeting activity benchmarks
• Present customized proposals, handle objections, and educate customers about the features and benefits of Spectrum’s offerings
• Maintain accurate records in sales and customer databases while balancing company leads with proactive lead generation
• Deliver professional and courteous experiences in every interaction, ensuring high satisfaction levels
• Demonstrate resilience and adaptability while handling escalated situations and changing priorities

Working Conditions  

• Office call center setting requiring extended periods seated with telephone headset and computer across multiple screens
• Exposure to moderate noise levels

What You Will Bring to Spectrum

Required Qualifications

Education

• High school diploma or equivalent; further education in sales or business is a plus

Experience

• Experience in a consultative sales role, professional experience with proven success and tenure, or 2+ years college education, associate’s degree, or equivalent combination of education and experience

Skills

• Ability to manage multiple tasks simultaneously: listening, reading, answering & asking questions, building rapport, and navigating multiple order entry systems across two screens while communicating via email etc.
• Strong communication skills with the ability to read, write, speak, and understand English
• Demonstrate emotional resilience and the ability to stay calm and focused under pressure or during escalated situations, empathizing with customers and maintaining composure during interactions
• Goal-oriented with a track record of meeting or exceeding sales targets/expectations
• Ability to show proper judgement and initiative while adapting to changing priorities in a fast-paced environment
• Effectively use and multitask with a personal computer; job specific software applications, MS Office, and office equipment such as telephone/dialer, headset, copier, fax and calculator
• Work efficiently both independently and collaboratively with others, showing motivation, initiative, attention to detail and the ability to receive, process and apply coaching and constructive feedback for continuous improvement
• Troubleshoot technical problems with effective solutions

Preferred Qualifications

Education

• Degree in business, marketing, or related field
  

Experience

• 1+ year of experience in B2B sales or similar role, ideally within the telecommunications or cable industry
• 1+ year of ICOMS and/or CSG billing software experience or similar
• 2+ years of telecommunication sales experience
  

Skills

• Ability to build rapport quickly and convert cold outreach into qualified opportunities and sales
• Excellent verbal and written communication to engage clients, present solutions, and handle objections
• Proven ability to meet or exceed sales targets and quotas
• Familiarity with CRM software and sales tools; basic understanding of cable and internet services
• Skilled in negotiating pricing for products and services and delivering tailored solutions
• Understanding of the cable and telecommunications market, competitor offerings, and trends
• Strong organizational skills to manage multiple accounts and priorities
• Team player who contributes to shared goals and cross functional success
• Willingness to learn and adjust to new products, services, and sales techniques
• Positive, proactive approach to challenges and customer interactions

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