Barista Shift Leader

Job Description

Job Description

Lead the floor, coach the team, and step onto a real path toward store and district leadership.

Established in 1998, Scooter's Coffee has become one of the premier specialty coffee companies in the industry. We may be one of the fastest-growing specialty coffee brands, but simplicity is at our core: sustainably sourced ingredients we handcraft into perfection. We believe in taking time to connect and create an amazing experience in each life we touch. We live our core values of integrity, love, humility and courage , and we are looking for talented, passionate, amazing people to join our team.

Each store in NC is owned and operated by a local franchisee, so you'll be part of a close-knit local team, not a faceless corporate machine.

WHY THIS ROLE MATTERS

The Shift Leader position is responsible for helping us maintain our culture day-in and day-out. You'll run the floor, set the pace and be the person the team looks to when the Store Manager is out. Our owner is hands-on, caring and committed, with multiple locations on the way, and his number one focus is always building and encouraging a great team. For someone who wants to grow, that's the whole point. Strong Shift Leaders are exactly who we look to for Store Manager and, down the road, District Manager roles as we add stores.

THE ROLE

As a Shift Leader, you direct an efficient workflow, support the Store Manager and model what great looks like behind the counter. You're the team leader when the Store Manager is unavailable, and you set the tone for the whole shift.

WHAT YOU'LL DO

Lead the shift

• Deliver a consistent, quality customer experience by executing brand recipes and techniques, resolving customer issues and leading the team in our “Amazing” service standard
• Hold speed of service through the rush by staying calm, running an efficient workflow, anticipating customer needs and using downtime to prep for the next wave
• Serve as a role model for every barista responsibility

Support the team

• Assist the Store Manager in onboarding and training new team members
• Build strong working relationships and learn what motivates each person
• Proactively look for ways to grow individual and team sales

Run it right

• Execute cash handling, point of sale and operational procedures accurately and consistently
• Ensure the team follows all health, safety and sanitation guidelines
• Serve as a keyholder, following all opening and closing procedures
• Show up with punctuality, dependability and adaptability
• Assist the Store Manager with administrative duties as requested

What you bring

• A passion for people
• A willingness to master our brand recipes and techniques
• An energetic, fast-paced, flexible work style
• The ability to work well in a team
• The ability to teach others and communicate clearly
• Strong problem-solving skills and attention to detail
• A real desire to take on a leadership role in a growing company

Benefits

• Employee discounts
• Flexible schedule

Disclaimer

The functions and skills described here are general in nature and represent the type of work performed. They do not constitute an exhaustive list of the duties and responsibilities performed on the job.

Established in 1998, Scooter's Coffee has become one of the premier specialty coffee companies in the industry. We may be one of the fastest-growing specialty coffee brands, but simplicity is at our core: sustainably sourced ingredients we handcraft into perfection.

We believe in taking time to connect and create an amazing experience in each life we touch. We live our core values of integrity, love, humility and courage, and we are looking for talented, passionate, amazing people to join our team.

Each store in NC is owned and operated by a local franchisee, so you'll be part of a close-knit local team, not a faceless corporate machine.

Company Description

Established in 1998, Scooter's Coffee has become one of the premier specialty coffee companies in the industry. We may be one of the fastest-growing specialty coffee brands, but simplicity is at our core: sustainably sourced ingredients we handcraft into perfection. \r\n\r\nWe believe in taking time to connect and create an amazing experience in each life we touch. We live our core values of integrity, love, humility and courage, and we are looking for talented, passionate, amazing people to join our team. \r\n\r\nEach store in NC is owned and operated by a local franchisee, so you'll be part of a close-knit local team, not a faceless corporate machine.