Front Counter Associate

Job Description

Job Description

Department: Front Counter

Reports to: Front Counter Manager, Manager on Duty and General Manager

Consults with: Shift Leader, Head Track Official, Facilities Manager, Track Officials, Front Counter Staff, Event Coordinator, Event Manager, Front Counter Manager

Overall Responsibility: Oversee guest experience through Victory Lane Karting and Gasoline Alley. Front counter is also responsible for laundry and Victory Lane Karting and Gasoline Alley cleanliness

Skills and Qualifications:

• Develop strong sense of customer service

• Develop proficiency on Club Speed

• Develop leadership skills

• Self-motivated

• Develop problem solving – the ability to think on one’s feet and come up with best solution

Key Areas of Responsibilities:

Communication

• Communicate with track and any event coordinators at the beginning of shift, to make sure the transition between shifts is smooth and that all staff members are on the same page.

• Communicate with next shifts coworkers at end of first shift, to make sure they have all the information they need regarding walk-ins, events, laundry in order to have a productive and successful shift.

• Communicate with track officials about racing, trouble customers, and events to ensure a smooth flow of racing and a good racing experience for all.

• Communicate with General Manager and Facilities manager when something breaks

• Communicate with General Manager about any issues (guests, staff, karts, software) that arise during the shift

• Consult with GM regarding family races or double-seater races.

Facility Cleanliness

• Ensure that there are clean head socks for the track, clean bar towels for closing, receipt paper and other essentials on hand at the front.

• Oversee nightly cleaning and closing duties are completed and Victory Lane Karting and Gasoline Alley are ready for business the next day.

• Keep up with laundry – suits, head socks, bar towels, table cloths and face cloths (in season)

• Complete all daily tasks

Guest Experience

• Give clear and complete drivers meeting to all first-time guests

• Ensure all guests know where to find suits, helmets, head socks and where the entrances to the track are

• Ensure all guests know when their race is and how to look at the up-next screens

• Answer the phone, call back miss calls and check voicemail

• Explain pricing and pricing policy (no transferring, specials, races stay on account etc) so all guests know

• Explain bowling etiquette and how to work the bowling machines to all Gasoline Alley guests.

• Ensure that all guests know where they need to be.

• Approach and talk to guests, especially if they look unsure or lost

• Consult with GM regarding guest complaints

Operations

• Prioritize front counter operations for facility safety, guest experience and facility cleanliness

Gasoline Alley

• Identify common problems with the lanes and notify GM or Facilities Manager

• Check lanes for cleanliness throughout the day

• Oversee lanes for safety and proper use of equipment

Victory Lane Karting is a family owned and operated business that started in 2000. We offer high speed go kart racing, bowling, and a full restaurant. We cater to "Arrive and Drive" customers looking for an exciting day, competitive racers looking to challenge their skills in our racing leagues and formatted corporate events for companies interested in a team building experience. Whether you are looking for a relaxing evening at the bar or an exciting, high speed, competitive experience, Victory Lane is your place to race!

Company Description

Victory Lane Karting is a family owned and operated business that started in 2000. We offer high speed go kart racing, bowling, and a full restaurant. We cater to "Arrive and Drive" customers looking for an exciting day, competitive racers looking to challenge their skills in our racing leagues and formatted corporate events for companies interested in a team building experience. Whether you are looking for a relaxing evening at the bar or an exciting, high speed, competitive experience, Victory Lane is your place to race!