Customer Service Representative - State Farm Agent Team Member

Van Nguyen - State Farm Agent
Charlotte, NC

Job Description

Job Description

Benefits:

  • Bonus based on performance
  • Competitive salary
  • Flexible schedule
  • Opportunity for advancement
  • Paid time off
  • Training & development
Build Real Relationships. Grow a Real Career.

At Van Nguyen's State Farm agency, you won't just be answering phones you'll be the reason clients feel protected, heard, and valued. We're a family-oriented office where people take ownership, grow into leadership, and build lasting careers.

Why You'll Love It Here

We know great people have options. Here's what sets us apart:

  • Flexibility we trust you to manage your time
  • Autonomy space to take initiative and make an impact
  • Growth a clear pathway into higher-earning sales roles
  • Supportive culture a positive, goal-driven team that invests in you
A Built-In Path to More

This role is designed as a launchpad. As you build your knowledge and confidence, you'll have the opportunity to transition into a sales position, take on more responsibility, and grow your income through performance and commissions.

No P&C License? No Problem.

You can start right away in a support role. Once you complete your Property & Casualty licensing course, we'll reimburse the cost because we're serious about your success.

What You'll Do

  • Build relationships with clients and deliver excellent service
  • Handle inbound calls and assist with customer needs
  • Follow up on billing and policy questions
  • Support underwriting and client servicing
  • Help develop referral-generating initiatives
  • Assist with day-to-day office operations
What We're Looking For

  • Bilingual in English and Spanish (required)
  • P&C license, or the motivation to obtain one we'll support you
  • Insurance experience is a plus, but not required
You'll Thrive Here If You're:

Goal-oriented, a strong communicator, organized, solution-focused, and someone who genuinely enjoys helping people.

Posted 2026-06-29

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