Customer Care Representative

Job Title: Client Services - Customer Care Representative I

Job Location: Lenexa, KS, 66219

Job Duration: 3 Months

Additional Job Details: The shifts will be between 7am and 6 PM central time, M-F.

The training will be set for everyone the same at 8-5.

The length of assignment is 90 days

Job Description: Summary

• Demonstrates skill and passion to deliver an exceptional and consistent customer experience of a routine
• complexity, while utilizing multiple customer communication channels, which may include voice, mail,
• email, chat, AI related inquiries, etc.

Duties and Responsibilities

• Supports assigned client group(s) performing routine complexity health related customer excellence activities.
• Typically makes routine outbound, health related customer calls following set scripts, procedures.
• Maintains complete customer/patient confidentiality for all health, personal and other customer information.
• Provides professional, respectful, customer excellence. Demonstrates caring and empathy when delivering sensitive health information.
• Effectively respond to all customer inquiries received by various digital methods including telephone, fax, email chat regarding reporting of patient results, inquiries of tests and
• services, concerns of service failures and other duties needed to provide superior service.
• Supports all client group(s) based on business needs.

Job Qualifications (Work Experience, Physical & Mental Requirements, Knowledge, Skills)

Required Work Experience:

• 1-year related customer service excellence experience.

Preferred Work Experience:

• Health care and laboratory related experience.

• Experience delivering customer service excellence and achieving productivity/accuracy/quality standards.

Physical and Mental Requirements:

• Consistent exceptional customer service, accuracy and quality focus required.

Knowledge:

• N/A

Skills:

• Prefer good digital skills computer (Outlook & Excel), phone systems, chat, automation, and AI.

• Continuous Improvement: Embrace and thrive in an environment of continuous improvement, innovation, and leveraging digital