Rental Assistance Manager

The Sanford Housing Authority (SHA) is hiring! If you are looking to join our team of dynamic professionals who thrive on promoting healthy, safe, sustainable, and affordable housing and community-centric programs, we want to hear from you. We have an  immediate  need for a  Rental Assistance Manager . The   Rental Assistance Manager   leads the administration of SHA's Housing Choice Voucher (HCV), RAD PBV, PBV, LIHTC, and Special Purpose Voucher (SPV) programs. The annual salary range for this on-site position is $55,662 - $81,742 . As a full-time exempt role, the  Rental Assistance Manager  is eligible to participate in SHA's benefits program. The posting will be open until filled.

POSITION SUMMARY

Reporting to the Director of Rental Assistance, the  Rental Assistance  Manager  is a dynamic and experienced professional role with oversight of program admissions, eligibility determinations, lease-up processes, and compliance monitoring. The Rental Assistance Manager will work closely with the Director of Rental Assistance to implement best practices and improve program efficiency. Through building and managing strong partnerships with local providers and nonprofit entities, the Rental Assistance  Manager  maximizes funding opportunities and ensures effective service delivery across SHA's rental assistance portfolio. This role is responsible for enhancing the utilization of vouchers throughout the Housing Choice Voucher (HCV) program by complying with HUD regulations and established PHA policies for program admission and continued occupancy.

ESSENTIAL FUNCTIONS AND DUTIES

At a minimum, the  Rental Assistance Manager  will be responsible for successfully carrying out the following essential functions and duties in a professional and timely manner:

• Oversee waiting lists, admissions, and occupancy for HCV, Rental Assistance Demonstration (RAD) Project-Based Voucher (PBV), PBV, and Special Purpose Vouchers (SPV) programs. 
• Conduct briefings, eligibility interviews, and income verifications. 
• Manage portability processes and coordinate with other housing authorities. 
• Supervise Housing Specialists and Landlord Liaison/Housing Inspector. 
• Monitor inspections and ensure compliance with Housing Quality Standards (HQS) and NSPIRE standards.
• Track key performance indicators (KPI) and performance metrics weekly, monthly, quarterly, and annually. 
• Collaborate with local partners to secure funding and support for SPV initiatives. 
• Provide input on policy updates, including the Administrative Plan, Homeownership Plan, and Payment Standards. 
• Compile and submit Section 8 Management Assessment Program (SEMAP) data and implement quality control measures 
• Respond to inquiries from residents, landlords, and the public professionally and promptly. 
• Support strategic goals through research, analysis, and special projects.

*This list is not all-inclusive, as other duties may be assigned as needed.

REQUIRED QUALIFICATIONS

Education : Bachelor's degree in Public Administration, Business Administration, or a related field is required. 

Experience :  Minimum of five (5) years of relevant experience, with at least three years in a supervisory role.

*Equivalent combinations of education, training, and experience may be considered or substituted in place of the education and experience criteria  stated  above.

Qualifications, Knowledge, & Skills : To be optimally successful in this role, the ideal candidate will have the following qualifications:

• Strong understanding of US Department of Housing and Urban Development (HUD) regulations and SHA policies. 
• Excellent communication, analytical, and organizational skills. 
• Ability to supervise and mentor staff effectively. 
• Proficiency in housing software and compliance systems. 
• Ability to maintain a high degree of confidentiality.
• Strategic thinking and problem-solving capabilities. 
• Familiarity with regulations Fair Housing, Americans with Disabilities Act (ADA), and NC Landlord-Tenant laws.
  
• Ability to obtain the following certifications within the first year of employment:
  • HCV Specialist
  • HCV Finance Management 
  • HCV Program Management 
  • HQS Inspection
  • HCV-NSPIRE Inspection 
  • RAD PBV Specialist
  • SEMAP 
  • Supervision & Management 
  • Effective Interviewing for Program Integrity

PHYSICAL REQUIREMENTS

Ability to stand, sit, walk, and talk or hear regularly. Prolonged periods of sitting at a desk and working on a computer. Must occasionally lift and/or move up to 10 pounds and occasionally lift and/or move up to 25 pounds. Visual and auditory acuity to perform essential job functions, including reading, typing, and participating in meetings and phone/video calls.

BENEFITS

SHA offers a competitive benefits package including the following options: health care (medical, vision, & dental); retirement plan; life/Accidental Death & Dismemberment (AD&D) insurance; short- and long-term disability coverage; education reimbursement; and paid time off.

WORK ENVIRONMENT & ORGANIZATION OVERVIEW

The  Public Relations Manager  role is primarily office-based, with occasional onsite visits to housing developments, construction sites, and facilities. SHA is an Equal Opportunity Employer (EOE). The organization's mission is to provide quality and affordable housing to all persons while empowering families, creating a sense of community, and building partnerships.