Cluster Category Manager - Services (Raleigh, NC)

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Cluster Category Manager, Services (Raleigh, NC)

We are seeking an outcome-oriented, strategic-thinking Cluster Category Manager to oversee the SERVICES Category in the North America Cluster. In this role, you will be instrumental in developing innovative sourcing strategies, leading impactful projects, and contributing to business growth.

Your Role and Purpose

As Cluster Category Manager, you will oversee procurement initiatives for the Services Category, ensuring that sourcing strategies are aligned with global objectives while being tailored to meet the unique requirements of local markets. Working closely with internal business stakeholders, together with your team, you will identify innovative solutions, cost optimization opportunities, and synergies across the countries within your cluster, continuously striving for improved efficiency and stronger supplier relationships.

What Will You Do?

• Drive implementation of cluster specific strategies and contribute to global strategy development;
• Develop supplier intelligence and optimize supplier pool;
• Lead the category team, supporting their development and growth for future opportunities;
• Ensure targets achievement, lead cost optimization and continuous improvement initiatives;
• Manage SRM (Supplier Relationship Management) with key regional/local suppliers in full coordination with the relevant internal stakeholders.

What We’re Looking For? The 3 Cs:

Collaboration:

• By working closely with diverse internal and external stakeholders to ensure execution of procurement strategies and foster cross-functional understanding
• By open communication, building trust, and fostering strong relationships
• By sharing best practices and insights to leverage market knowledge and drive innovative solutions

Commitment:

• To achieve business objectives by ensuring that procurement strategies are aligned with and support the broader goals
• To inspire the team and continuously foster one team culture
• To set and uphold high standards for oneself and others, ensuring that each task is completed with excellence

Career background:

• Minimum of 5 years experience in procurement, ideally within global FMCG organizations or a similar industry
• Experience in managing sourcing strategies and supplier relationships, both directly and in a supervisory capacity

This role offers the opportunity to:

• Work with cutting-edge procurement technologies
• Drive sustainable business practices
• Be part of a dynamic, innovative team
• Shape the future of procurement in a global organization

What else is required for the role?

• Bachelor’s Degree or Diploma in Business or related field
• Business, finance and supplier contracts acumen
• Experience working with marketing and sales departments is considered an asset
• Ability to work under limited supervision, exercise independent judgment and consistently meet deadlines
• Strong command of English language is essential. Knowledge of French is an advantage
• Ability to travel domestically and internationally a few times a year

Why Join Us?

This role offers the opportunity to be part of a high performing North American Procurement team, where collaboration, mutual support, and a sense of humor are at the core of everything we do. You will never walk alone in North America — instead, you will be empowered to lead strategic initiatives, work in a dynamic region, and thrive within a global organization.

We value diversity and encourage applications from individuals who can bring unique perspectives and experiences to our team.

Are you ready to join us? Build your success story at JTI. Apply now!

Next Steps:

After applying, if selected, please anticipate the following within 1-3 weeks of the job posting closure: Phone screening with Talent Advisor > Assessment tests > Interviews > Offer. Each step is eliminatory and may vary by role type.

At JTI, we strive to create a diverse and inclusive work environment. As an equal-opportunity employer, we welcome applicants from all backgrounds. If you need any specific support, alternative formats, or have other access requirements, please let us know.