Director, Customer Service & Inside Sales
- Develop and implement inside sales strategies to drive growth and increase market share
- Monitor and analyze sales performance metrics to identify areas for improvement
- Provide coaching, training, and development opportunities for team members
- Collaborate with other departments to ensure seamless customer experience and satisfaction
- Develop and implement customer service policies, procedures, and service standards to ensure high-quality service delivery
- Monitor and analyze customer service performance metrics to identify areas for improvement and ensure customer satisfaction
- Train, mentor, and manage customer service staff to maintain a high standard of service and handle complex or escalated customer service issues
- Coordinate and manage customer service projects and initiatives, ensuring the necessary resources and tools are available for quality service delivery
- Assist with the recruitment and development of onboarding plans for new personnel
- Strong analytical skills to assess sales performance and identify trends
- Excellent communication and interpersonal skills
- Ability to motivate and inspire team members to achieve their best
- Experience with CRM systems and sales tools
- Excellent verbal and written communication skills
- Demonstrated experience leading a distributed work force
- Works effectively with cross-functional executive level teams
- Ability to coach, develop and lead a team in a rapidly changing business environment
- Experience leading operational excellence initiatives including technology driven solutions
- Strong leader that can define and manage future directions of the department and business processes
- Broad subject matter expertise in Customer Relationship management
- Ability to work independently with a high degree of professional and personal integrity
- Ability to create a sustainable and dynamic work environment that attracts and retains the best talent in the department
- Strong communication skills combined with commitment and proven track record to succeed within a fast-paced environment
- Ability to manage and balance the needs of the business and the employees
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