Program Director - Charlotte (Hybrid)

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Abound Health is seeking a Program Director to join our team supporting services for the intellectually and developmentally disabled (IDD) community. In this leadership role, you will oversee daily operations for Innovations Waiver and State-Funded Services, ensuring quality care, compliance, and staff support across your assigned office(s). You will report directly to senior leadership and play a critical role in defining and reinforcing Abound Health’s mission, vision, and core values.

Key Responsibilities

• Hire, train, supervise, and evaluate a multidisciplinary team including Assistant Program Directors, Qualified Professionals (QPs), Associate Professionals (APs), and Office Managers.
• Conduct staff disciplinary actions, ensuring all documentation meets Medicaid requirements.
• Lead regular team meetings and quarterly self-inspections/peer reviews.
• Ensure HIPAA compliance and maintain adherence to Abound Health and National Accreditation policies.
• Represent Abound Health at community events, provider fairs, and council meetings.
• Oversee incident report investigations and timely submissions to relevant authorities.
• Supervise all administrative functions including billing, PTO tracking, employee benefits, and training coordination.
• Implement and monitor quality assurance protocols.
• Maintain Medicaid billing, employee onboarding/offboarding, and training program documentation.
• Support growth initiatives, internal events, and outreach programs.

Qualifications

• Bachelor's Degree and at least 5 years of management experience in the IDD field.
• Bilingual (English/Spanish) preferred; ability to effectively communicate with Spanish-speaking individuals and families is a strong plus.
• Demonstrated ability to lead and mentor a diverse team.
• Excellent communication, time management, and multitasking skills.
• Deep understanding of Medicaid regulations, ISP Implementation, and third-party billing.
• Passion for serving individuals with intellectual and developmental disabilities.
• Must be flexible, organized, and aligned with Abound Health’s values and mission.

Work Environment

This role operates across various environments including Abound Health offices, MCO locations, client homes, and community settings (e.g., parks, libraries, day programs).

Travel

Regular travel within the assigned region is expected, including visits to homes, community events, and administrative offices.

Compensation & Benefits

The target base salary range for this full-time, salaried position is based on experience and qualifications.

Base pay is determined by factors such as location, experience, job-related skills, and relevant training. Total compensation includes a comprehensive benefits package, competitive health/dental/wellness coverage (beginning on your 60th day), and 401(k) eligibility after 12 months. Contact your Talent Acquisition Partner for more information.

Equal Employment Opportunity

Abound Health is an equal opportunity employer. We evaluate all qualified applicants without regard to race, color, religion, gender, national origin, age, sexual orientation, gender identity/expression, veteran status, disability, or any other legally protected characteristic.