Systems Support Specialist

This role requires the ability to work lawfully in the U.S. without employment-based immigration sponsorship, now or in the future.

Are you ready to take charge of incident management and system monitoring at Spectrum? Can you provide expert support, diagnose problems, and deliver solutions for critical technology incidents while monitoring system applications and addressing technical issues as needed? As a Systems Support Specialist at Spectrum, you will be responsible for offering high-level and timely IT support across all levels of the organization.

How You’ll Make an Impact

• Manage high/critical incidents and ensure tickets are fully documented and resolved properly

• Escalate issues as needed to Sr Systems Support Specialist

• Monitor system/applications using tools such as Webtop and CPM

• Respond to requests for technical assistance electronically, by phone and in person

• Diagnose and resolve technical issues related to hardware, software and networks

• Log interactions via ticketing system and conduct follow-up when needed to ensure closure of ticket

• Document processes, resolutions and send e-mail communications to user base

• Stay current with system information, changes and updates

• Assist with Associate Systems Support Specialist duties as needed

• Educate IT and the business about security policies and consult on security issues regarding user built/managed system

Working Conditions

• Office environment

• Able to work in a 24X7 environment

What You’ll Bring to Spectrum

Required Qualifications

Education

• Associate's degree in Information Systems, or related fields, or equivalent work experience

Experience

• 3+ years help desk and desktop support experience

• Experience with Netcool and Solarwinds systems

• Experience with Microsoft desktop technologies (XP, Win 7, Office 7, and Office 2010)

• Experience with basic Windows server administration (Active Directory, Exchange, etc.)

Skills

• Ability to read, write, speak and understand English

• Ability to support remote sites and VPN connected users

• Ability to enforce company computer related policies

• Ability to effectively communicate verbally and in writing with all levels of customers

What you can enjoy every day:

• Embracing diversity: A culture of excellence that celebrates diversity, innovative thinking and dedication to exceeding client expectations.
• Learning culture: Company support in obtaining technical certifications.
• Dynamic growth: Paid training and clearly defined paths to advance within the company.
• Total rewards: Comprehensive benefits that encourage a work-life balance.

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IPC175 2025-60133 2025

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A qualified applicant’s criminal history, if any, will be considered in a manner consistent with applicable laws, including local ordinances.

Get to Know Us Charter Communications is known by our Spectrum products and services, including: Spectrum Internet®, TV, Mobile and Voice, Spectrum Networks, Spectrum Business and Spectrum Reach. When you join our team, you’ll be keeping our customers connected to what matters most in 41 states across the U.S. Watch this video to learn more.

Grow Your Career Here We’re committed to growing a workforce that reflects the customers and communities we serve – providing opportunities for employment and advancement to all team members. Spectrum is an Equal Opportunity Employer, including job seekers with disabilities and veterans. Learn about Life at Spectrum.