Customer Service Rep (CSR)

The Tool & Gage House

Dimensional Calibration Technician:

Are you detail-oriented and passionate about providing outstanding customer support? Tool and Gage House (TGH) is seeking a dedicated Customer Service Representative (CSR) to manage the processing of calibration and repair items. In this critical role, you will be the main point of contact for clients, handling inquiries, providing quotes, receiving items into our software, tracking service orders, and ensuring a smooth workflow from intake to completion.

• Generate quotes from customer lists.
• Receiving items into our system after verifying items received match the paperwork 100%.
• Obtain vendor pricing and create quotes for items that can’t be calibrated at TGH.
• Coordinate with technicians to ensure timely and accurate service completion.
• Communicate effectively with clients and vendors regarding quotes & orders, delivery, and other service details.
• Maintain accurate records and documentation for all service items.
• Generate purchase orders for items having to be outsourced.

Qualifications:

• High school diploma or equivalent required; additional technical training is a plus.
• Prior experience in a customer service role, preferably in a technical or repair environment.
• Strong communication and organizational skills.
• Proficiency with basic computer skills (email, Word, Excel, etc.).
• Ability to manage multiple tasks and prioritize in a fast-paced environment.

If you're ready to contribute to a dynamic team and help our customers maintain precision in their operations, we invite you to apply! Please send your resume and cover letter to [email protected].

Since 1976; The Tool & Gage House has provided sales and services to the manufacturing and metalworking industry of the Southeast. The first company with both a dedicated product sales team, as well as a certified inspection and calibration lab under one roof. Our organization has become a leader in developing full-time, on-site quality programs. Our Integrated Quality Services (IQS) cater to each customer and are specifically designed around our customer's needs. The Tool & Gage House’s sales team represents the best manufacturers of industrial tooling, gaging, and assembly products. Various types of metalworking tools, metrology tools/equipment, and assembly/torque products are available under one roof. Our Quality Services Division can certify your gages in-house before they reach your dock. The Tool & Gage House’s Quality Services Division, ISO/IEC 17025 certified, is a modern, environmentally controlled, state-of-the-art measuring facility, that provides dimensional and electronic inspection and calibration services, both off and on-site. Complete inspection, calibration, and contract measurement services are performed in our ISO/IEC 17025 laboratory, accredited through ANAB, with select calibrations performed at customer facilities. We offer full compliance with all applicable Military, ANSI, ISO, and other National and International standards and are fully versed in form and position tolerancing and metrology in accordance with ANSI Y14.5M.