Communications Center Specialist (2nd Shift)

About Keystone Management, LLC

At Keystone Management, we’re changing the world — one facility at a time. We provide various asset management and operations-oriented technical services such as building maintenance, preventive maintenance, project management, construction management, energy management, repairs, and troubleshooting of facility assets.

Location: Charlotte-Douglas International Airport
Shift: Sunday - Thursday 2:30 pm – 10:30 pm
Pay Rate: $21.00 per hour (Non-Negotiable)

Position Summary
As a Call Center Specialist, you will serve as the facility contact for handling Facilities Service, Custodial, and maintenance-related calls. You’ll support and respond to customer needs in airport terminals, hangars, and support facilities. This role involves managing inbound and outbound calls, listening to customer needs, and ensuring timely resolution of issues.

Key Responsibilities

• Answer calls, document, and process service requests from various facilities.
• Manage incoming customer emails accurately and promptly.
• Initiate and route work orders using the client system.
• Ensure service requests are assigned per client guidelines, including urgent and emergency needs.
• Follow up on service requests to ensure timely resolution.
• Coordinate with service teams and manage performance indicators.
• Meet daily and monthly productivity targets.
• Handle emergency situations calmly and professionally.
• Support team adoption of new tools and technologies.
• Perform additional duties as assigned.

Qualifications

• High school diploma or equivalent required.
• 2+ years of call center experience.
• Strong customer service, problem-solving, and communication skills.
• Detail-oriented with the ability to prioritize tasks.
• Proficiency in Microsoft Office and email management systems.
• Ability to work independently and collaboratively.

Benefits Include:

• 401(k) with company match
• Comprehensive Health, Dental, and Vision Insurance
• Employee Assistance Program
• Tuition Reimbursement
• Life Insurance
• Short and Long-Term Disability Insurance
• Paid Time Off and Birthday Off
• Referral Program

Attributes for Success

• Reliable, self-disciplined, and adaptable.
• Positive attitude and professional demeanor.
• Ability to thrive in a fast-paced environment.
• Willing to share knowledge and support team members.

Working Conditions

• Full-time (40 hours per week) with occasional overtime.
• Ability to stand, walk, kneel, and lift up to 75 pounds.
• Exposure to varied environments, including weather and mechanical hazards.
• Must pass Keystone Management, FAA background checks, and airport security clearances.

Additional Requirements

• Valid driver’s license and clean driving history.
• Pass drug screening, background checks, and motor vehicle history.
• Obtain airport SIDA badge within two attempts.

Equal Opportunity Employer
Keystone Management, LLC provides equal opportunities to all qualified applicants regardless of race, color, religion, sex, gender identity, sexual orientation, age, disability, or veteran status. We also participate in E-Verify to confirm work authorization.