Engineering Manager

Job Description

Job Description

***** WE ARE AN MSP, NOT A STAFFING FIRM. LOCAL CANDIDATES ONLY PLEASE *****

*****ROLE SUMMARY*****

The Engineering Manager is accountable for how engineering work is executed, by whom, and to what standard. This role owns engineering quality, consistency, escalation management, and people leadership so that senior leadership does not have to serve as the technical backstop. This is not a Director of Technology role. Strategic technology direction, vendor strategy, and service design are owned outside of this position. The Engineering Manager ensures execution aligns to those standards.

***** PRIMARY JOB FUNCTIONS *****

Engineering Leadership & Accountability

• Owns day-to-day execution of engineering work across projects, escalations, and complex client environments
• Coaches, manages, and develops senior engineers and technical leads
• Sets clear expectations, provides feedback, and addresses underperformance when required
• Reduces reliance on senior leadership for technical arbitration and escalation

Standards & Quality Control

• Enforces Apex engineering standards consistently across all clients
• Reviews and approves non-standard designs or exception requests
• Owns technical risk and ensures issues are addressed before becoming client-facing

Escalation & Delivery Oversight

• Serves as the final internal escalation point for complex engineering issues
• Ensures projects and major changes meet quality, security, and documentation standards
• Partners with Operations to improve throughput, predictability, and margin protection

Documentation & Process Discipline

• Ensures engineering work is properly documented in IT Glue
• Reinforces documentation as a required deliverable, not optional overhead
• Improves repeatability and reduces bespoke implementations

***** REQUIRED EXPERIENCE AND QUALIFICATIONS *****

• 10+ years of progressive IT experience in MSP or complex infrastructure environments
• 5+ years in a senior technical leadership role (Lead Engineer, Engineering Manager, or similar)
• Demonstrated experience managing and coaching engineers
• Proven ability to enforce standards and handle difficult conversations
• Strong understanding of Microsoft-centric environments (Windows Server, Microsoft 365, Azure fundamentals)
• Experience operating within structured MSP toolsets (PSA, RMM, documentation platforms)
• The following tools are used every day: ConnectWise Manage, ScreenConnect, & IT Glue.

*****PREFERRED QUALIFICATIONS*****

• Prior MSP leadership experience
• Experience acting as final escalation authority
• Strong documentation discipline
• Relevant technical certifications (Microsoft, networking, security) are a plus but not required

*****BENEFITS*****

• Competitive salary based on experience and qualifications
• Quarterly performance bonus opportunity
• 401(k) with company match and profit sharing
• Health, dental, vision, life insurance
• PTO and paid holidays
• Stable, growth-oriented MSP environment

Job Type: Full-time

Schedule:

• 8 hour shift
• Monday to Friday

Work Location: Cornelius, NC 28031

Ability to Commute Required

Company Description

Apex Technology has been serving the Carolinas area since 1998, providing IT Support such as technical helpdesk support, computer support and consulting to small and medium-sized businesses. It's always been our goal to provide enterprise-level IT practices and solutions to the small business sector, with small business prices. Our experience has allowed us to build and develop the infrastructure needed to keep our prices affordable and our clients up and running.

We partner with many types of businesses in the area, and strive to eliminate IT issues before they cause expensive downtime, so you can continue to drive your business forward. Our dedicated staff loves seeing our clients succeed. Your success is our success, and as you grow, we grow.

Company Description

Apex Technology has been serving the Carolinas area since 1998, providing IT Support such as technical helpdesk support, computer support and consulting to small and medium-sized businesses. It's always been our goal to provide enterprise-level IT practices and solutions to the small business sector, with small business prices. Our experience has allowed us to build and develop the infrastructure needed to keep our prices affordable and our clients up and running.\r\n\r\nWe partner with many types of businesses in the area, and strive to eliminate IT issues before they cause expensive downtime, so you can continue to drive your business forward. Our dedicated staff loves seeing our clients succeed. Your success is our success, and as you grow, we grow.