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National Account Manager - Porcelain

Caesarstone Ltd. - Corporate
Charlotte, NC
Position Summary

The Caesarstone Porcelain Field Manager serves as an in-the-field evangelist for their product category. This individual acts as product advocate, fabricator trainer, A&D technical subject matter expert, works with trade groups, and offers support to sales.

With market specific knowledge, the field manager travels throughout a large territory, acting as a corporate liaison to sales. Knowledge of both porcelain countertops and floor / wall tile is a must. This individual must know how to seek out new customers, creating a warm hand-off to sales, as well as evaluate existing distribution and work to either build up their capabilities or augment sales with additional solutions. In addition, this individual may be called on to assess claims and provide training when needed.

This job requires up to 60% travel time to perform the tasks as outlined below.

Key Responsibilities

Sales

  • Assist sales in closing large contract / builder / multi-family deals by offering technical know-how and support
  • Work directly with key larger flooring installers to build relationships and brand awareness
  • Data-mine resources for specs to steal and actively pursue deals in key markets
  • Seek out new sales opportunities such as pool developers and outdoor kitchen designers (areas beyond BDM / A&D responsibilities) to grow sales
  • Seek out national partnerships with grill companies, furniture companies, or retailers to place porcelain as part of a corporate program

Merchandising / Marketing

  • Travel with displays / samples to ensure any client has up to date samples and catalogs
  • Log into sales force to see placement opportunities; work with BDM and align on sample and display placement
  • Promote porcelain related campaigns in the field via active evangelism

Training

  • Actively promote and evangelize large format gauged porcelain panels and slabs across all channels
  • Work with Sales Enablement to update any modules and actively train new hires on porcelain
  • Be able to provide CEUs on porcelain as needed
  • Develop relationships with tile installation community
  • Educate fabricators and tile installers on the CS porcelain line and proper installation techniques
  • Accompany sales on technical oriented calls across all channels
  • Represent CS with all pertinent trade groups such as ISFA, TCNA, TCAA, and NTCA
  • Develop a tile installer network program to ensure quality installation and fair pricing

Market assessment

  • Gather competitive intel from the field including pricing, promotions, new launches
  • Ongoing assessment with input from RSMs existing distribution framework and make recommendations for any needed adjustments

SALARY RANGE

Position ranges from $115,000- $140,000. Starting rate of pay may vary based on factors including, but not limited to education, training, and/or experience.

Requirements:

Qualifications

Education & Experience

  • Bachelor’s degree in business, Construction Management, Architecture/Design, or related field preferred; equivalent industry experience accepted.
  • 5–7 years of experience in the surfacing industry, ideally with porcelain slabs, large-format gauged porcelain panels (GPTP), tile installation, or related flooring/wall systems.
  • Proven experience in a field, technical support, product training, or sales enablement role within building materials.
  • Demonstrated knowledge of fabrication processes, installation requirements, and project lifecycle within both residential and commercial environments.
  • Experience interacting with trade groups (ISFA, TCNA, TCAA, NTCA) strongly preferred.
  • Prior experience providing CEUs or technical training sessions to A&D, fabricators, installers, or trade partners is an asset.

Technical Knowledge

  • Advanced understanding of porcelain manufacturing, properties, fabrication techniques, installation methods, and industry standards.
  • Ability to read and interpret architectural drawings, specs, and technical documentation.
  • Skilled in identifying fabrication or installation issues and supporting claims assessments.
  • Proficiency in CRM systems (Salesforce preferred) and Microsoft Office Suite.

Licenses & Requirements

  • Valid driver’s license with an acceptable driving record.
  • Ability to lift and transport samples/displays (up to 40 lbs.)
  • Ability to travel up to 60% across the assigned territory, including overnight travel.

Core Competencies

Product Expertise & Technical Acumen

  • Deep technical knowledge of porcelain, installation methods, and fabrication best practices; ability to translate complex information into practical guidance.

Relationship Building & Influence

  • Builds strong relationships with fabricators, installers, A&D firms, trade partners, and internal teams; serves as a trusted advisor and product evangelist.

Sales Support & Business Development Mindset

  • Identifies opportunities, uncovers new customer segments, and supports closing large projects with technical credibility and consultative expertise.

Training & Facilitation Skills

  • Comfortable delivering CEUs, hands-on demonstrations, and technical workshops for varied audiences across skill levels.

Strategic Thinking & Market Awareness

  • Understands market dynamics, competitive landscape, and distribution models; capable of recommending strategic shifts based on field insights.

Communication & Presentation Skills

  • Exceptional verbal, written, and presentation abilities; confident presenting to installers, sales teams, A&D firms, and senior leaders.

Problem-Solving & Analytical Skills

  • Uses sound judgment when assessing claims, evaluating installations, or advising on corrective actions; able to diagnose root causes effectively.

Collaboration & Cross-Functional Alignment

  • Works closely with Sales, Marketing, Sales Enablement, and Product teams to drive alignment, share insights, and optimize product success.

Adaptability & Self-Management

  • Thrives in a fast-paced, field-based environment with shifting priorities; highly organized and able to manage travel, scheduling, and customer needs with minimal oversight.

Working Conditions

  • Field-Based Role: Primarily performed in customer job sites, fabrication shops, installer locations, A&D firms, trade events, and distribution facilities across a large geographic territory.
  • Travel: Up to 60% travel, including regular overnight stays, scheduled and unscheduled customer visits, trade shows, and industry events.
  • Transporting samples, displays, and training materials (up to 40 lbs.)
  • Frequent walking in fabrication shops, warehouses, construction sites, and outdoor environments.
  • Ability to stand for extended periods during training sessions, jobsite evaluations, or trade events.

Work Environment:

  • Exposure to noise, dust, or warehouse conditions during fabricator/installer visits.
  • Requires adherence to all safety protocols, including PPE as required by customer or company policy.
  • Standard business hours with flexibility required for travel, trainings, customer openings, or occasional evening events.

Equal Employment Opportunity (EEO) Statement

Caesarstone US provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, gender, sexual orientation, gender identity or expression, national origin, age, disability, genetic information, marital status, amnesty, or status as a covered veteran in accordance with applicable federal, state and local laws. Caesarstone US complies with applicable EEO state and local laws governing non-discrimination in employment in every location in which the company has facilities. This policy applies to all terms and conditions of employment, including, but not limited to, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation, and training.

Caesarstone US expressly prohibits any form of unlawful employee harassment based on race, color, religion, gender, sexual orientation, gender identity or expression, national origin, age, genetic information, disability, or veteran status. Improper interference with the ability of Caesarstone US employees to perform their expected job duties is absolutely not tolerated.

We are committed to fostering an inclusive and accessible environment. Caesarstone is an equal opportunity employer committed to diversity and inclusion and welcomes and encourages applications from people with disabilities.

Disclaimer: The above statements are intended to describe the general nature and level of work being performed by people assigned to this classification. They are not to be construed as an exhaustive list of all responsibilities, duties, and skills required of personnel so classified. All personnel may be required to perform duties outside of their normal responsibilities from time to time, as needed.

Our Company Values

People First

We treat each other with fairness and respect, consistently provide opportunities for growth, and health and safety are our first priority.

Accountability

Together, we take ownership of our actions, business, and future.

Innovation

We are committed to fresh thinking and breakthrough ideas that create value.

Winning Spirit

We are enthusiastic and foster a ‘can-do’ attitude in striving to be No 1. We are committed to excellence and share and celebrate our achievements.
Posted 2026-01-30

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