Computer (IT) Field and Telephone Support Technician

Job Description

Job Description

Who we are: We are a well-established, reputable IT provider specific to the dental industry with locations and customers across the country. We are currently seeking a new Field Technician in the Greensboro\Charlotte, North Carolina and surrounding areas. This is a hybrid position meaning the incumbent will work both remotely with our remote support team and in the field (dental offices). This position is for immediate hire.

As a dental IT provider, we do not expect to find someone experienced with dental IT specifically, just a great IT technician that we can teach the dental side to. In addition, a person with networking and/or verifiable experience within the Cybersecurity field would be a huge plus.

RESPONSIBILITIES

• Provide both remote and onsite technical support to the dental industry.
• Hardware/software installations at various dental practices as needed including network cabling.
• Ensure periodic backups and remote monitoring of client assets.
• Respond to client tickets in a prompt and timely manner.
• Follow up with doctors office to ensure customer satisfaction.

QUALIFICATIONS

• Verifiable Cybersecurity experience (not required but highly desired)
• Proficiency with Windows-based servers, systems, and software, including Server 2008 R2, 2012, 2016, 2019 and Windows 10.
• Ability to set up and troubleshoot remote connectivity, including routers, RDP, VPN, TS.
• Experience with network cabling and proficiency with all areas of networking and domain administration.
• Understanding of virtual machines.
• Excellent customer service, reporting, follow through, and time management skills.
• Physical ability to lift and install computers, monitors, wall and ceiling-mounted monitor arms, printers, and scanners.
• Commute/travel to dental practice locations (company vehicle provided).
• Occasional out of area/state travel may be required.

The pay range for this position is $22-$23 per hour (Depending on qualifications and experience)

Full time Monday – Friday 7am to 4pm

Paid holiday, sick days, and PTO included (PTO after 12 months).