Operations Manager
VituMob
Wilmington, NC
Benefits/Perks
- Flexible Schedule
- Competitive Pay
- Career Advancement
- Process Management
- Develop and implement operational strategies and SOP’s.
- Deliver strategic operational benefits by identifying areas for improvement or process issues and implement workable solutions either independently or in collaboration with other stakeholders.
- Drive for improvements, best practice and operational excellence.
- Effective analysis of data and review of volume forecasts to determine resource requirements to deliver against targets, drive improvements in performance and assure successful delivery.
- Ensure the operations team are fully trained on all customers’ requirements, processes and procedures.
- Provide guidance and support to all staff on operational process activities.
- Identify areas of issues and improvements for the business and implement changes.
- Lead, manage and motivate team in accordance with the organisation’s policies and legal/regulatory obligations. Oversee daily, weekly and forward labour planning within the operations to achieve efficiency targets with a key focus on Vitumob.
- Manage the performance of staff including agreeing objectives and targets on a short-, medium- and long-term basis, reviewing, recognising and rewarding performance against those objectives whilst addressing any issues of unsatisfactory performance.
- Manage staff attendance, conduct and performance in line with companies’ policies and procedures – quickly identifying and taking appropriate action to rectify any people issues.
- Motivate staff through regular meetings and performance feedback.
- Lead in the development of financial forecasting for your area of responsibility, demonstrating a clear understanding of the costs by product/process area.
- Monitor, report and regularly review spend against forecast with a view to exceeding financial targets i.e. delivering cost saving initiatives. Take ownership of and accountability of your P&L responsibilities
- Assist in budget preparation and responsibility of delivering the company's annual budget, provide monthly/quarterly reports to review with Head of Operations.
- Customer Focus
- Build relationships with internal and external service providers and clients to ensure the effective sharing of information, and development of appropriate, practical solutions to operational issues and challenges.
- Use required reporting mechanisms to communicate customer performance to the relevant departments. Maintain, improve our quality-of-service levels against agreed targets.
- Lead and drive change within operations working with the team and other departments to make change happen effectively when required.
- Developing an environment of trust through regular clear communication of change with the team that promotes a positive response to change.
- Control and measure change in key areas and provide feedback and solutions
- Previous experience in warehouse or logistics is preferred
- Excellent leadership skills
- Familiarity with state and federal safety regulations
- Strong interpersonal skills
- Be resourceful, able to manage ambiguity and prepared to get involved if needed
- Flexible, willing and to respond to the needs of 24-hour operation in terms of working hours and provide support away from the normal location of work on occasion as required by the business.
- Excellent communication skills, verbal and written to influence internal and external stakeholders
- Able to make clear and clinical decisions based on data and factual evidence in a fast-moving high-pressure environment
- IT Literate in the use of MS Office including intermediate MS PowerPoint, and Excel skills for data analysis
Posted 2025-08-24
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