Supply Chain Manager-Ambulatory Operations

At Duke Health, we're driven by a commitment to compassionate care that changes the lives of patients, their loved ones, and the greater community. No matter where your talents lie, join us and discover how we can advance health together. Occupational Summary This key role will manage and coordinate strategic activities of the ambulatory Supply Chain Management functions in a proactive manner. Manages and implements Duke University Health System strategies to optimize staffing efficiency levels. Produce results in achieving efficiencies in multi-site supply distribution, linen distribution, inventory management, supply expense analysis, and cost containment across outpatient facilities. Ensure product quality levels and vendor service levels are met. Participates as a member of the Supply Chain leadership team and represents the department in management and associate forums. Manage the overall day-to-day operations of Supply Chain Management to promote efficiency and effective patient care. Manage customer communication and supply chain processes to ensure optimal customer service standards are met. Work Performed Ambulatory Operations & Logistics Management

• Manage the day-to-day operations of Supply Chain in designated areas that may include Business Office functions, Centralized Inventory Support, Centralized Shipping and Receiving, Courier functions, Linen replenishment, Records retention, and multi-site ambulatory logistics.

• Establish, implement, and supervise programs to document the proper handling of requisitions, orders, receipt, and storage of stock across the clinic network.

• Ensure appropriate inventory levels are maintained and communicate with clinical customers regarding stocking, ordering, and deliveries.

• Conduct inspections of the ambulatory clinics and outpatient facilities to assure an uninterrupted flow of supplies and other responsible items (e.g., linen) to departments.

• Provide professional support to supply chain leadership; serve as a resource to enhance revenue, achieve optimal utilization, and reduce costs.

Leadership & Staff Development

• Demonstrate knowledge of all Supply Chain Associate (Levels 1, 2, and Team Lead) job functions and responsibilities at an advanced level while serving as a mentor/preceptor to the staff.

• Direct assigned staff in the attainment of performance standards and evaluate performance; responsible for hiring, training, coaching, providing corrective actions when necessary, and other related personnel actions.

• Produce high levels of employee satisfaction through cross-training, inter-departmental promotions, ongoing career planning, motivation, and communication to staff, thereby increasing productivity and reducing departmental turnover.

• Train associates to be knowledgeable in all supply chain-related functions, including customer service and efficient, productive methods of completing their tasks.

• Match associate schedules to customer needs across various clinic locations, utilizing metrics to support decisions and apportioning workload equitably between supply chain associates.

Compliance, Quality & Strategic Partnership

• Work collaboratively with medical staff and supply chain leadership to develop and maintain programs and processes designed to ensure compliance with service delivery standards.

• Review and improve standards on an ongoing basis, benchmarking performance measures to track trends and needs for improvement.

• Maintain a working knowledge of applicable Federal, State, and local laws and regulations, as well as internal policies and procedures, to ensure adherence in a manner that reflects safe, honest, ethical, and professional behavior.

• Serve on intra- and interdepartmental committees related to organizational objectives.

• Seek opportunities to promote the vision, mission, and values of the organization by serving in leadership positions on relations committees.

Knowledge, Skills, and Abilities Leadership & Strategic Vision

• Demonstrated abilities in staff management and leadership experience, with the ability to drive positive culture change within the department.

• Able to articulate and drive Duke University Health System global strategies and vision for Supply Chain in all activities.

• Ability to think strategically, present and articulate direction and strategies, and act as a change agent by solving operational gaps needed to achieve departmental and organizational strategic plans.

• Demonstrated ability to lead diverse teams, build consensus, and influence key stakeholders.

• Exceptional motivational, prioritization, and organizational skills with the ability to multi-task and meet strict deadlines.

• Goal-oriented with an emphasis on creating efficiencies, reducing costs, and improving the quality of patient care delivery.

• Ability to successfully work independently while also operating in a team management environment.

Technical & Analytical Acumen

• Exceptional negotiation, analytical, verbal, and written communication skills.

• Establish, develop, and grow supplier relationships.

• Understanding of departmental budgets, key financial, and statistical activity reports.

• Ability to manipulate and organize large data sets and interpret implications for the ambulatory network and clinic operations.

• Experience with ERP (preferably SAP) or other supply chain information systems software, with intermediate to advanced skills in MS Excel, Word, and PowerPoint. (Experience in Access and relational databases is preferred).

• Knowledge of progressive supply chain strategies; certification in AHRMM or APICS preferred but not required.

Customer Service & Physical Requirements

• Possess a sense of urgency and a proactive, customer service philosophy.

• Ability to be sensitive to the needs of clinical customers through the practice of quality service principles.

• Must have the ability to exert 20 to 50 pounds of force occasionally, 10 to 25 pounds frequently, and up to 10 pounds constantly to move objects.

• Ability to meet the exertional requirements to push/pull unloaded and loaded supply carts, requiring up to 100 pounds of exertional force daily.

• Capacity for frequent reaching, lifting, stooping, and bending in daily duties.

Minimum Qualifications Education

• Typically requires a Bachelor's degree in Business, Accounting, Finance, Healthcare, and/or another related field.

• Master's degree preferred, but not required.

Experience

• 5 years of experience in logistics, supply chain, or health care leadership/management.

• 2 of the 5 years must be specifically in supply chain/logistics.

• Experience with supply chain technology solutions (e.g., barcode scanners, automated supply cabinets, and other expandable wireless products).

• Previous experience in JIT (Just in Time) and LUM (Logical Unit of Measure) distribution processes is required.

• Previous experience in LEAN Six Sigma methodologies preferred, but not required.

Degrees, Licensures, Certifications

• Valid State Driver's License required.

Duke is an Equal Opportunity Employer committed to providing employment opportunity without regard to an individual's age, color, disability, gender, gender expression, gender identity, genetic information, national origin, race, religion, sex (including pregnancy and pregnancy related conditions), sexual orientation or military status.

Duke aspires to create a community built on collaboration, innovation, creativity, and belonging. Our collective success depends on the robust exchange of ideas-an exchange that is best when the rich diversity of our perspectives, backgrounds, and experiences flourishes. To achieve this exchange, it is essential that all members of the community feel secure and welcome, that the contributions of all individuals are respected, and that all voices are heard. All members of our community have a responsibility to uphold these values.

Essential Physical Job Functions:

Certain jobs at Duke University and Duke University Health System may include essential job functions that require specific physical and/or mental abilities. Additional information and provision for requests for reasonable accommodation will be provided by each hiring department.

As a world-class academic and health care system, Duke Health strives to transform medicine and health locally and globally through innovative scientific research, rapid translation of breakthrough discoveries, educating future clinical and scientific leaders, advocating and practicing evidence-based medicine to improve community health, and leading efforts to eliminate health inequalities.

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