Customer Service Representative

About the Role

LMK Recruiting is seeking a Customer Service Representative for a large and growing pest control company.

As a Customer Service Representative, you'll be the first point of contact for customers at our branch, helping ensure they have a positive experience. You'll answer questions, resolve concerns, educate customers about our services, and support the branch team. This is an in-office role that requires strong communication, reliability, and the ability to work independently while managing multiple tasks.

Responsibilities

• Answer inbound calls with professionalism and enthusiasm.

• Schedule and adjust service appointments and support efficient route planning.

• Process customer payments accurately and maintain records in the CRM.

• Respond to customer inquiries via phone, email, and text.

• Follow up with customers to ensure satisfaction and address concerns.

• Educate customers on services, maintenance needs, and promotions.

• Work closely with branch managers and technicians to resolve issues.

• Assist with customer retention and rescheduling to prevent cancellations.

• Provide customer feedback to help improve service delivery.

• Support branch managers with general tasks and projects as needed.

• Keep customer information accurate and up to date.

Qualifications

• Strong customer service and communication skills.

• Excellent organization, time management, and multitasking abilities.

• Problem-solving skills and a proactive, self-starting mindset.

• Team-oriented with a positive attitude and strong work ethic.

• Comfortable learning new systems; basic computer skills required.

• Experience with Field Routes CRM or Voice for Pest is a plus (training available).

• Must maintain professionalism and pass a background and credit check.

What We Offer

• Competitive pay: $16$22/hr, based on experience.

• Company-subsidized health, dental, and vision insurance.

• 3 weeks PTO, 10 paid holidays, and your birthday off.

• Growth opportunities in a fast-growing company.

• A supportive, team-focused environment where your work makes a difference.