Customer Service Representative
- Respond to customer inquiries via phone, email, and chat
- Work closely with the sales and plant management team
- Provide accurate information about products and services
- Resolve customer complaints and issues in a timely manner
- Process orders, returns, and exchanges
- Maintain customer records and update account information
- Collaborate with other departments to ensure customer satisfaction
- Follow up with customers to ensure their issues are resolved
- Adhere to company policies and procedures
- High school diploma or equivalent (college degree preferred)
- Previous customer service experience
- Proficiency with computers and customer service software
- Strong multitasking and time management abilities
- Keen attention to detail
- Customer-focused mindset
- Effective communication and interpersonal skills
- Ability to work independently and collaboratively
- Adaptability in a fast-paced environment
- Strong organizational skills
Hanes Companies is a people-first organization dedicated to providing a complete benefits package for our employees and their families. Benefits include health/dental/vision insurance, retirement savings with company match, discount stock plan, paid time off, paid holidays, employee assistance program, gym reimbursement, education reimbursement, and many more!
Equal Employment Opportunity/Veterans/Disability Employer
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