Administrative Support Assc

: Position Type Staff University Information Located in North Carolina's third largest city, UNC Greensboro is among the most diverse, learner-centered public research universities in the state, with 18,000 students in eight colleges and schools pursuing more than 150 areas of undergraduate and over 200 areas of graduate study. UNCG continues to be recognized nationally for academic excellence, access, and affordability. UNCG is ranked No. 1 most affordable institution in North Carolina for net cost by the N.Y. Times and No. 1 in North Carolina for social mobility by The Wall Street Journal — helping first-generation and lower-income students find paths to prosperity. Designated an Innovation and Economic Prosperity University by the Association of Public and Land-grant Universities, UNCG is a community-engaged research institution with a portfolio of more than $67M in research and creative activity. The University's 2,600 staff help create an annual economic impact for the Piedmont Triad region in excess of $1B. Primary Purpose of the Organizational Unit Our mission is to provide collaborative health care designed to empower students to develop lifelong skills that enhance their physical, psychological and wellness status in an inclusive and affirming environment and promote student success and retention. Student Health Services:

• Provides student-centered, medical, counseling and wellness services which are affordable and accessible
• Utilizes a multidisciplinary and collaborative approach to wellness and health care
• Provides an environment of inclusion, respect and appreciation of diversity
• Promotes professional excellence, responsiveness and ethical practice
• Is committed to the support of the educational, research and service missions of the University

Position Summary The Counseling Center Administrative Support Associate is responsible for:

• Assisting with handling all tasks associated with the Counseling and Psychological Services reception desk (patient check-in and check-out, answering telephone calls, assembling clinic records, etc.);
• Appointment scheduling and managing provider schedules; and
• Other related administrative duties as assigned.

This position Is located In the Counseling and Psychological Services Reception Desk area and functions as a member of an active work team (consisting of 15 therapists, 1 Psychiatric Nurse Practitioner, 3-4 trainees and 3 Administrative Support Associates) with cross-training in, and responsibility for, other administrative functions. This position requires efficient organization skills, knowledge of basic health information management conventions, an ability to work with a diverse group of people with varying knowledge and understanding of counseling, compassionate communication skills as required to deal with students in distress, and an ability to respond proactively within a growing, dynamic, ever-changing work environment. Minimum Qualifications HIGH SCHOOL DIPLOMA OR EQUIVALENCY; OR DEMONSTRATED POSSESSION OF THE COMPETENCIES NECESSARY TO PERFORM THE WORK. Additional Required Certifications, Licensures, and Certificates Preferred Qualifications

• Prior experience in a university environment.
• Prior experience and demonstrated proficiency with Excel, Banner 9 and web-based software applications.
• Prior experience and demonstrated skill with customer service etiquette, Mental Health and Well-Being knowledge.

Alternate Option If no applicants apply who meet the required competency level and training & experience requirements, then management may consider other applicants. Salary would be determined based on competencies, equity, budget, and market considerations. Special Instructions to Applicants Applicants are required to upload a list of at least three (3) professional references that includes:

• Name,

• Company Name,

• Type of reference (Professional, Supervisor, Colleague, Academic, or Personal). One (1) of those references will need to be a current or previous supervisor.

• Email Address

• Contact Phone Number

Recruitment Range $35,001 - $38,753 Org #-Department Student Health Services - 44604 Work Hours of Position 8 am - 5 pm Monday -Friday Number of Months per Year 12 Posting Requirements Job Family Administrative & Managerial Career Banded Title Administrative Support Associate Open Date 10/17/2024 Close Date 11/07/2024 FTE 1.000 FLSA Non-Exempt If other, please indicate If time-limited, please specify end date for appointment. Salary Grade Equivalency