Loss Management Specialist
- Default Reporting – Ensure that new defaults and monthly updates are received from Insureds/Servicers as required by the Master Policy and processed accurately and timely. Follow up with Insureds/Servicers as needed.
- Claims Processing – Ensure that claims are reviewed upon receipt; documentation and information is requested timely; claims are processed and paid timely according to the terms of the Master Policy and Loss Management policies and procedures. Assist with preparation of Claims Committee Meeting documentation and agenda.
- Real Estate Owned Management (REO) – assist with assigning properties to an approved vendor, obtaining insurance, recording deeds, the marketing of properties and the coordination of the sale/closing with the Legal and Finance teams.
- Assist with ordering Broker Price Opinion (BPO), review appraisals, fraud Investigations and timely payment of invoices for same.
- Timely and courteous responses to Insured/Servicer/GSE/Internal inquires.
- Assist with IT for enhancements to PASSPORT and Loss Management online.
- Performs other duties as assigned by management.
- Bachelor’s degree or equivalent experience.
- Minimum of five (5) years in the Mortgage Servicing Industry or three (3) years in the Mortgage Insurance Industry.
- Superior customer service skills.
- Excellent verbal and written communication skills.
- Proficient with Microsoft applications such as Word, Excel and Outlook.
- Demonstrated analytical and creative problem solving skills.
- Ability to work effectively as part of a team and interact with staff of all levels with the organization.
- Knowledge of the mortgage industry.
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