Service Manager

Job Description

Job Description

Position: Service Manager for The Lofts at Reynolds Village - Asheville, NC

Role Overview

As the Service Manager at The Lofts at Reynolds Village , you will lead the Service Team in maintaining the physical integrity of this community with 201 apartment-homes and several commercial spaces. You will be the main point of contact for all things service related, which will involve coaching, scheduling, ordering supplies and services, preventative maintenance, and all day-to-day maintenance activities.

Competitive pay + $750.00 per month rent discount for live-on (if desired) + quarterly team bonus + health/dental/vision, matching 401K + paid training + fun events + on-call appreciation bonus

Most Important Responsibilities

• Demonstrate steady leadership to guide a skilled team of technicians as they make timely high-quality repairs and perform preventive maintenance.
• Independently troubleshoot maintenance concerns, seek contractor assistance only when necessary and communicate an action plan to your team and the residents.
• Work closely with the Community Manager to communicate the mechanical/technical aspects of the community and make good decisions.
• Share your knowledge with the team, prioritize and delegate their tasks, make sure they follow CRC protocol and motivate them to go above and beyond the call of duty.
• Strong attention to detail and follow up to ensure quality of final work product.
• Share your knowledge with the team to promote teambuilding.

Most Important Qualifications

• Service Manager exp strongly preferred, leadership exp required
• EPA and CPO Certifications
• Technical skills must include the ability to troubleshoot/repair/maintain HVAC components, appliance repair, carpentry, plumbing, electrical and all other general CRC maintenance requirements.
• Attention to detail, organizational skills
• Vehicle/truck, tools, driver’s license
• Must participate in the emergency on-call rotation every third week
• Customer service skills are a must

Founded in 1965, we own and operate all of our assets and invest in the long-term value. Voted a Top Workplace Nationally for the past several years in a row and Top Management Company Nationwide.