Catering Staff

Reporting Relationship: The position will report to Marketing Director on the marketing side, and Operations Director on the operations side

Hourly Wage: Will be paid a starting base hourly wage of $18 per hour plus the potential for a commission program.

Training: Training includes certain areas operationally to understand the business.

• Catering
• Prep
• Kitchen Primary
• Kitchen Secondary
• Point of Sale (POS)

Schedule: The schedule will be based on the following criteria:

• Flexible schedule to meet the needs of the business
• The ability to change his or her schedule after schedule is released
• In-person role whether it be at the off-site office or the restaurant or in the community building relationships and sales
• Three peak lunches from 11:30am-1:30pm as an operational shift* or 10-15 operational hours each week outside of catering if needed
• At least 10-15 hours of sales building hours a week as needed
• Around 25 hours of catering operations a week**
• Available for certain holidays such as Christmas Eve, Valentine’s Day, or potentially others with high catering sales days
• Available for major catering days and weeks such as Christmas Eve, the week teachers are back to school in August (second week in August), teachers and nurses appreciation week (First/Second week in May), Graduation weekends and most days from Thanksgiving to December 25, etc.

*An operational shift is defined as in the restaurant contributing to the operations of the business whether serving a guest or serving the team serving the guest.

**Catering Operation hours are dependent on generating sales for catering.

Engagement: The leadership development director must be available to attend the following:

• Meeting with Sales & Brand Growth Director, Operations Director and/or Operator as needed
• Attend at least two team member outings per year

Benefits above Team Member Benefits:

• Health Insurance: A contribution of – Medical - $525; Dental - $30; Vision - $5 –toward any Chick-fil-A provided plan of choice; for all eligible full-time employees who sign up for the plan.
• Retirement Plan: A retirement plan after one year of service with 1000 hours for over the age of 21 years old based on the 2025 Benefits & Value Proposition is released.
• Paid Time Off: 40 Hours of PTO (not listed on the 2025 Team Member Value Proposition)
• Please see Benefits & Value Proposition

*Benefits & Value Proposition will be updated yearly, please see current year document for most up-to-date information on benefit.

Catering Specialist Job Description

The Catering Specialist is responsible for both catering sales development and catering operations. The Catering Specialist builds relationships within the community to generate new business while helping extend our care beyond the restaurant by coordinating and executing catering experiences that serve our guests with excellence. This role supports the business by assisting with catering orders, deliveries, and events that reflect our SHINE values—bringing hospitality, intentional service, and joy to every meal we deliver. The role being a key part of how we show up for schools, businesses, families, and our greater Johnston County community.

Requirements

Characteristics

• Represents our Core Values and continuously stays above a four during peer reviews
• Able to delegate and communicate clearly
• Expects Saturday to be a regular work day with rare exceptions
• Delegate, communicate, and hold Team Members and Team Leaders accountable for results on a daily basis
• Good moral character in the restaurant and community
• Willing to perform the job they ask others to do
• Put the interest of the restaurant and team above personal interests
• In good standing with leadership, peers, and team members
• Ability to relate well with others in the restaurant and particularly the community
• Energetic and able to inspire team members through feedback and mentoring
• Great attitude concerning work and relationships
• Leads by example

Skills

• Passion for hospitality and guest care.
• Excellent communication and time management skills.
• A clean driving record and ability to lift and transport catering items.
• Self-motivated, detail-oriented, and a team player.
• Willingness to work early mornings or special events as needed.

Roles & Responsibilities

Systems, Process and Resources of a Social Media Specialists:

• Utilize the following tools:
• Pathway 2.0 as a training tool for Marketing and be proficient in the tool.
• The Studio as a tool for creative materials used for marketing and be proficient in the tool.
• Social Media Publisher tool to leverage social media platforms for Guest Communication.
• Proficient with Google Workspace and Canva
• Ensure content is within the guardrails of the VIS standards and Operational Standards

Key Responsibilities:

• Assist with receiving, preparing, and packaging catering orders accurately and efficiently.
• Take primary responsibility for executing catering deliveries, ensuring they are on time and presented with professionalism and care.
• Adjust availability and communicate proactively to meet the needs of the catering schedule, unless it exceeds scheduled hours—then work with the Marketing or Operation Director to develop a solution.
• Represent Chick-fil-A Smithfield at off-site events and drop-offs with a friendly, guest-focused attitude.
• Support follow-up communication with clients to ensure satisfaction and build relationships.
• Work with the Marketing Director to promote catering services through events, tastings, and partnerships.
• Maintain organization and cleanliness in the catering area and delivery vehicle(s).
• Track and report catering metrics to help improve systems and performance.
• Be flexible and proactive in finding ways to say “yes” to guest needs and exceed expectations.
• Seek Catering Opportunities in the community

What We’re Looking For:

Someone who enjoys building relationships, thrives on getting the details right, and is energized by going the second mile. You see catering not just as food delivery—but as an opportunity to create memorable, meaningful experiences that SHINE in our community.

Working at a Chick-fil-A® restaurant is more than a job – it’s an opportunity for teamwork and leadership development in a positive, people-focused environment. Most Chick-fil-A restaurants are locally owned and operated by independent, franchised Operators who invest in the future of their Team Members and give back to their communities.