Front Desk Associate (Medical Office)

Job Summary:

The front desk associate works directly with patients and physicians to provide customer service to patients. The front desk associate will gather patient information, schedule appointments, collect payments, and assist with the call center.

Duties and Responsibilities:

• Greet and register patients according to established protocols.
• Assist patients in completing all forms and documentation including medical insurance.
• Ensure patient information is accurate including billing information.
• Inform patients of medical office procedures and policy.
• Ensuring the availability of treatment information by retrieving and updating patient records.
• Move patients through appointments as scheduled.
• Answer incoming calls and assist with inquiries.
• Schedule patient appointments.
• Collect payments.
• Consistent review of physician schedules, with minimal reschedules.
• Obtain external medical reports and maintain patient records as required by medical professionals.
• Respond and comply with requests for information.
• Register patients with copay assistance foundations.
• Maintain a clean and neat reception area.
• Additional duties as assigned.

Minimum Requirements:

• High School Diploma or Equivalent.
• Strong interpersonal customer service skills, including effective listening, clear verbal and written communication, problem-solving skills.
• Reliable transportation to travel to practice locations – not just 1 location.
• Ability to master multiple software systems to input and retrieve data.
• Ability to master ophthalmology and retina terminology.

Preferred Requirements:

• Previous experience in a medical practice.
• Bilingual – Spanish.

Essential Job Functions:

• Ability to communicate effectively in writing and verbally in person and via telephone.
• Frequent use of computer terminal to read and write.
• Frequent bending, reaching, sitting, repetitive hand movements, standing, walking, squatting, pushing, and pulling.
• Lifting up to 10lbs.

Additional Details:

• Work location may vary.
• Monday – Friday schedule, and may volunteer to work weekend clinic when offered.
• Hourly pay (FLSA non-exempt, eligible for overtime).
• Travel to NC Retina locations.