Branch Manager

Job Description

Job Description

The Branch Manager oversees daily store operations, staff management, and customer service while ensuring efficiency and adherence to company policies. This leadership role includes recruiting, training, and setting performance goals to maintain a positive team environment. Additionally, the Branch Manager actively supports sales, inventory management, and safety standards while collaborating with the sales team to drive business growth.

Manager Responsibilities :

• Continually evaluate store personnel to ensure employees are in the correct role.
• Participate in the hiring, recruiting, and interview process to identify qualified candidates within established processes and guidelines.
• Establish, communicate, and model high performance expectations for all store team members while setting clear store goals and encouraging employees to create their own self‑set goals.
• Monitor accountability for company, store, and self-set goals by conducting formal staff reviews and providing ongoing informal feedback to manage employee performance, corrective actions, and reward systems with direct reports.
• Ensure team members have the knowledge and skills needed to effectively perform their jobs by reviewing the implementation of regular training and learning opportunities to develop employees for promotion.
• Ensure adequate staffing levels to optimize productivity and facilitate cross-training of employees, as needed.
• Lead with a positive attitude to ensure branch culture is focused on servicing customers, while fostering a team-oriented atmosphere and maintaining open communication to support a healthy work environment.
• Work with sales department to identify areas for improvement.
• Adhere to and train employees to maintain proper workplace procedures, policies, and safety protocols.
• Manage employees and resolve customer or employee issues, escalating ongoing concerns to supervisor when needed.
• Facilitate or lead projects as assigned

Sales Duties

• Assist with customer service and sales by answering phones, greeting customers, servicing the sales counter, and providing product recommendations and/or price quotes.
• Pull material for orders and assist with loading material into customer vehicle when requested.
• Replenish and restock counter shelves to ensure adequate inventory levels per instruction from branch manager.
• Work with branch manager to develop and execute sales promotions and counter activities.
• Maintain a clean and organized warehouse to ensure a safe work environment, keeping aisles free of hazards, and reporting any unsafe conditions to management.
• Operate hand trucks, pallet jacks, forklifts, order pickers, and other equipment safely and in accordance with organizational procedures, accessing Material Safety Data Sheets (MSDS) as needed and when appropriate.
• Maintains required hazardous materials, forklift, and other internal and external certifications.
• Assist with annual physical count of full warehouse inventory.