Customer Service Representative

Club Role - Customer Service Representative (CSR)

Here at Crunch Fitness, we strive to cultivate a culture of diversity, acceptance, empowerment, and fun. We are searching for energetic and charismatic individuals to join our team!

Job Summary

The Customer Service Representative (CSR) role ensures all members, guests, and prospective members receive top-notch customer service.

Duties & Responsibilities

● Greet and check in all members, guests, and prospective members

● Answer phone calls in a polite and professional manner

● Inform prospective members about our membership options and current promotions

● Facilitate necessary updates to members’ accounts

● Ensure all retail items are fully stocked

● Operate the POS system and accept payments

● Assist in maintaining the neatness and cleanliness of the club

● Other duties as assigned

Compensation

● Part time employee

● Hourly rate

● Complimentary gym membership

Qualifications

● High school diploma or equivalent

● Customer service - 1 year (preferred)

● CPR/AED certification (preferred)

● Basic computer proficiency

● Professional attitude

● Upbeat and positive personality

● Efficient and effective communication skills

● Ability to multi-task and excel in a busy environment

Job Requirements

● Pass drug screening

● Background check

● Use of finger scan technology for recording time worked

● Not eligible to work remotely