Sr. Software Engineer, Back End

Location: Raleigh, NC - Hybrid: Onsite 3 days / week

Team Description

Pendo’s Integrations team enables our customers to become truly product-led by deeply embedding Pendo data into the rest of their technology stack. We build and maintain the backend systems that power key integrations with external applications and services — helping customers unlock the value of product insights across their broader workflows. The Integrations team is looking for a Senior Back End Engineer to join us in building the systems that bring Pendo’s insights into the tools our customers use every day.

Key Responsibilities

• Architect, design, and deliver large-scale backend services that power Pendo’s integrations with third-party systems such as Salesforce, Slack, Segment, and other enterprise tools.


• Build and optimize distributed, event-driven data pipelines that reliably process and sync high volumes of behavioral and product analytics data.


• Lead complex technical initiatives from discovery through design, implementation, testing, and production rollout.


• Design, implement, and harden public- and private-facing APIs with a focus on performance, correctness, and maintainability.


• Use AI-powered tools and workflows (LLMs, code assistants, automation frameworks) to enhance developer productivity and streamline how we design, build, and maintain integrations.


• Collaborate cross-functionally with product, design, infrastructure, and partner teams to translate customer and business needs into elegant technical solutions.


• Mentor and uplevel engineering peers , contribute to design reviews, and promote best practices in coding, reliability, testing, observability, and performance.


• Drive operational excellence through robust monitoring, alerting, and continuous improvement of availability, throughput, and cost efficiency.


• Contribute to technical strategy , architectural decisions, and long-term roadmaps for Pendo’s integration platform.

Qualifications

• 5+ years of professional backend engineering experience , ideally in distributed systems, web applications, data-intensive products, or integration platforms.


• Strong proficiency in a compiled backend language (e.g., Go, Java, Python, C++) and experience designing scalable services or APIs.


• Experience building and operating high-throughput pipelines, microservices, or event-driven architectures .


• Experience with cloud platforms (AWS/GCP) , containerization (Docker, Kubernetes), and relational or NoSQL databases.


• Strong understanding of performance optimization, resiliency patterns, and scalable system design .


• Experience writing and maintaining unit, integration, and end-to-end tests .


• Strong communication, collaboration, and technical leadership skills.


• BS+ in Computer Science or equivalent experience.


• Familiarity with integrating external APIs, authentication models, and partner platforms is a plus.

Attributes & Mindset

• Self-motivated, accountable, and eager to solve complex challenges.


• Passionate about building products that impact millions of users.


• Thrives in a collaborative, fast-paced environment.


• Committed to learning, mentoring, and continuous improvement.

Technologies & Tools

• Backend: Go, Java, Python, C++


• Cloud & Data: AWS, GCP, Kubernetes, Docker, Redis, Pub/Sub, SQL/NoSQL


• Integrations & APIs: REST, webhooks, OAuth, streaming pipelines


• AI/ML: GenAI, LLMs, LangChain, workflow agents

Pendo Description:

Pendo was founded in 2013 by former product managers, who combined their heads and hearts to build something they wanted but never had as product managers -- a simple way to understand and attack what truly drives product success. Our mission is to improve society's experience with software.

Come join one of the fastest-growing startups, supported by best-in-class institutions like Battery Ventures, Salesforce Ventures, Spark Capital and Meritech. You will gain experience in a diverse and exciting set of technologies and clients and have a real impact on Pendo's future. Our culture is passionate, dynamic, and fun.

EEOC

We are an equal opportunity employer and believe having diverse teams where everyone brings their whole self to Pendo is key to our success. We welcome all people of different backgrounds, experiences, abilities and perspectives.

Accessibility

Pendo is committed to working with, and providing access and reasonable accommodation to, applicants with mental and/or physical disabilities. If you think you may require an accommodation for any part of the recruitment process, please send a request to: [email protected]. All requests for accommodations are treated discreetly and confidentially, as practical and permitted by law.

Compensation

Our salary ranges are based on paying competitively for our size and industry, and are one part of many compensation, benefits and other reward opportunities we provide.

The expected salary range for this role to be performed in Raleigh, NC is $125,000 - $140,000.

Individual pay rate decisions, including offers made within and over the expected salary range, are based on a number of factors, including qualifications for the role, experience level, skillset, and balancing internal equity relative to peers at the company.