Enrollment Technician

At Gallagher Benefit Services, you’re a trusted partner to organizations navigating some of their most important people decisions. We help clients build better workplaces, where people feel supported, empowered, and inspired to thrive. Whether it’s shaping benefit strategies, designing wellbeing programs, or advising on workforce challenges, the work you do here creates meaningful change for businesses and the people who power them. We’re a community of bold explorers, trusted experts, and compassionate partners; working side by side to solve problems, and shape the future of work. Here, curiosity is encouraged, collaboration is second nature, and your ideas have room to grow. If you’re looking for a place where your contribution matters and where you can help build a better world of work; think of Gallagher.

Overview

Pierce Group Benefits, a Gallagher Company, is currently the largest provider of employee benefits consulting and administration in North Carolina’s public sector. Our firm is a full-service employee benefits brokerage that builds comprehensive benefits packages for employers in North Carolina, South Carolina, and Virginia. As our company continues to grow at a rapid pace, so do the opportunities for our current and future employees to learn and mentor with top leadership for continued professional and personal development. Additionally, you can count on excellent benefits, a comprehensive PTO plan & floating holidays, uncapped career growth, and the best people in the industry.

As part of Gallagher, a global leader in insurance, risk management, and consulting, you’ll be joining a team that’s passionate about helping individuals and organizations thrive.

We are currently seeking an Enrollment Technician that thrives in a fast-paced environment with exceptional organizational skills.

Position Details:

• Pay: Starting at $55K/yr
• Hours: M-F 8:30am - 5pm EST
• This role is fully remote and looking for someone in EST or CST (has to work in EST)
• Must be advanced in Microsoft Excel
• Benefits start day 1!

How you'll make an impact

• Supporting role for our Data Management Team using programs such as Selerix, Employee
• Navigator, Gathr, Harmony, Excel, and other technology platforms.
• Work closely with our Account Executive team to assist and provide technical support related to the benefits administration system to meet client expectations.
• Configure and maintain benefits administration system for clients, including plans, eligibility, coverage options, and premiums.
• Run and maintain reports, including custom data reports.
• Respond to benefit and system related inquiries to ensure questions are handled timely.
• Troubleshoot system issues and work with necessary parties to resolve errors.
• Effective communication with both technical and non-technical co-workers is expected.
• Prioritizing and managing multiple projects simultaneously to ensure client satisfaction and completion within a set timeline.
• Consistently maintain security and confidentiality of all client data per company policy and HIPAA requirements.
• Completing special projects as assigned.
• Following company procedures concerning all essential duties and responsibilities

About You

Required:

• Bachelors degree and 2 years related experience required.
• Advanced Microsoft Office Skills - Excel, Word, Power Point and Outlook

Preferred:
• Experience with Selerix’s BenSelect, Employee Navigator, Gathr, or other Benefits Administration system
• Excellent problem-solving, logic, attention to detail, and analytic skills
• Knowledge or experience with HIPAA regulations is a plus.
• Advanced Microsoft Office Skills– Excel (must have), Word, Power Point and Outlook

Behaviors:
• Exceptional time management and organizational skills to work independently as well as with a team

#LI-KB3

Compensation and benefits

We offer a competitive and comprehensive compensation package. The base salary range represents the anticipated low end and high end of the range for this position. The actual compensation will be influenced by a wide range of factors including, but not limited to previous experience, education, pay market/geography, complexity or scope, specialized skill set, lines of business/practice area, supply/demand, and scheduled hours. On top of a competitive salary, great teams and exciting career opportunities, we also offer a wide range of benefits.

Below are the minimum core benefits you’ll get, depending on your job level these benefits may improve:

• Medical/dental/vision plans, which start from day one!
• Life and accident insurance
• 401(K) and Roth options
• Tax-advantaged accounts (HSA, FSA)
• Educational expense reimbursement
• Paid parental leave

Other benefits include:

• Digital mental health services (Talkspace)
• Flexible work hours (availability varies by office and job function)
• Training programs
• Gallagher Thrive program – elevating your health through challenges, workshops and digital fitness programs for your overall wellbeing
• Charitable matching gift program
• And more...

**The benefits summary above applies to fulltime positions. If you are not applying for a fulltime position, details about benefits will be provided during the selection process.

We value inclusion and diversity

Click Here to review our U.S. Eligibility Requirements

Inclusion and diversity (I&D) is a core part of our business, and it’s embedded into the fabric of our organization. For more than 95 years, Gallagher has led with a commitment to sustainability and to support the communities where we live and work.

Gallagher embraces our employees’ diverse identities, experiences and talents, allowing us to better serve our clients and communities. We see inclusion as a conscious commitment and diversity as a vital strength. By embracing diversity in all its forms, we live out The Gallagher Way to its fullest.

Gallagher believes that all persons are entitled to equal employment opportunity and prohibits any form of discrimination by its managers, employees, vendors or customers based on race, color, religion, creed, gender (including pregnancy status), sexual orientation, gender identity (which includes transgender and other gender non-conforming individuals), gender expression, hair expression, marital status, parental status, age, national origin, ancestry, disability, medical condition, genetic information, veteran or military status, citizenship status, or any other characteristic protected (herein referred to as “protected characteristics”) by applicable federal, state, or local laws.

Equal employment opportunity will be extended in all aspects of the employer-employee relationship, including, but not limited to, recruitment, hiring, training, promotion, transfer, demotion, compensation, benefits, layoff, and termination. In addition, Gallagher will make reasonable accommodations to known physical or mental limitations of an otherwise qualified person with a disability, unless the accommodation would impose an undue hardship on the operation of our business.