PROGRAM MANAGER

Job Description

Job Description

Overview

Are you looking for a career you can feel good about? We hire only those that strive to do their best. By joining our family, you'll receive the honor and recognition that comes with working for the industry's global leader in evidenced based rehabilitation.

Who We Are:

GEO provides complementary, turnkey solutions for numerous government partners worldwide across a spectrum of diversified correctional and community reentry services. From the development of state-of-the-art facilities and the provision of management services and evidence-based rehabilitation to the post-release reintegration and supervision of individuals in the community, GEO offers fully diversified, cost-effective services that deliver enhanced quality and improved outcomes.

Why Work for GEO:

• We believe that work is more than a place you go to every day. It is about being inspired and motivated to achieve extraordinary things.
• Employee benefits play an important role in making The GEO Group a great place to work. At GEO, we believe in the three pillars of employee wellbeing: physical, emotional, and financial. With comprehensive benefits and competitive wages, we trust that you will find all the resources you need here to be successful.

Responsibilities

Summary:
The Program Manager is responsible for managing the facility’s personnel, participants, assets, and budget according to the statement of work, company policies and procedures and contractor's standards to ensure contract compliance.

Primary Duties and Responsibilities:

• The Program Manager recruits, hires and orients staff per established employment procedures to ensure qualified applicants are hired and to minimize turnover and exposure to litigation.
• Monitors staff performance to ensure performance standards are met. Uses disciplinary action or performance evaluations to correct unsatisfactory performance. Prepares staff performance evaluations on or before the due date so that employees are aware of areas in need of improvement, areas in which they do well and so that an action plan for further development is prepared.
• The Program Manager manages the monthly line-item budget in order to maintain fiscal budget control.
• Submits monthly billings to Administrative Office by the first working day of each month which may include depending upon facility, Register of Participants, so that invoices to contracting sources are submitted for payment on schedule.
• The Program Manager prepares administrative reports (e.g., metrics, monthly reports, annual reports) that clearly and concisely reflect the operations of the facility and resident status, and disburses these reports to the appropriate agencies, if required, and to the Administrative Office.
• Receives, reviews, and acts on employee or participant grievances and appeals, within established procedures, to ensure concerns are resolved consistent with company policy and in a fair and timely manner.
• The Program Manager acts as primary liaison with agencies (e.g., probation, parole) to build positive working relations.
• Conducts workplace violence committee meetings, safety inspections and employee training on a monthly basis; communicates to employees, participants and local authorities (Maintains and submits all personnel records to Administrative Office, as defined by procedures, to comply with government requirements and provide documentation in the event of litigation.
• The Program Manager conducts monthly staff meetings to keep staff informed of Company and individual facility status; fosters a team environment and encourages staff to express concerns, report observations, offer recommendations and suggestions. Designs and implement programs for public information and education to promote community involvement and support through understanding the goals, purpose, and role of the facility.
• Oversees staff scheduling to ensure compliance with maximum contract requirements, control overtime, and to ensure fair and equitable staff schedules.
• Reviews and signs all facility employee time cards to make sure they are complete and accurate. Responsible for accurate record keeping and reporting of employees' time. Submit to Administrative Office in accordance with the payroll schedule.
• Complies with company work rules and policies as explained in the company Employee Handbook, and the facility Policies and Procedures Manual; and responds positively to directives from management in a cooperative spirit to ensure conformance to standards.
• Communicates effectively with all levels of staff in a manner that promotes a team spirit and a sense of cooperation.
• Performs other duties as assigned.

Qualifications

Minimum Requirements:

• Bachelor’s degree in social or behavioral science field. Two (2) years of work experience in a related field, and a minimum of two (2) years in a supervisory position. (Work experience may be substituted for academic studies exchanging one year of work experience in a related field for one (1) year of academic experience. Total work experience needed in lieu of the combination of education and work experience is six (6) years, with two (2) of the years in a supervisory position. Any exceptions requested to this requirement require the approval of the community corrections regional administrator.)
• Able to handle a variety of complex tasks; work with public officials; express thoughts logically, in English, in written and verbal form using correct grammar; manage personnel, including hiring, evaluating, disciplining, terminating; determine and manage to budget; delegate, motivate, control and schedule; effectively communicate with residents, line staff and other executive staff members; react quickly and appropriately in an emergency situation.
• Familiar with current correctional systems, legislation, relevant case law and industry standards and practices.
• Knowledge of fiscal processes and fundamentals of management.
• Knowledge of contemporary counseling techniques.
• Ability to handle a variety of complex tasks and work with public officials.
• Ability to express thoughts logically, in English, in written and verbal form using correct grammar.
• Ability to manage personnel, including hiring, evaluating, disciplining, and terminating.
• Ability to determine and manage to budget and to delegate, motivate, control and schedule.
• Ability to effectively communicate with residents, line staff and other executive staff members and react quickly and appropriately in an emergency situation.
• Ability to work with computers and the necessary software typically used by the department.