Warehouse Operations Manager

Job Description

Job Description

Location: Mebane, NC
Employment Type: Full-Time | Permanent
Reports To: Senior Operations Leadership
Team Size: 3050 employees (through shift managers/supervisors)

The Warehouse Operations Manager oversees all distribution center activities, including receiving, storage, shipping, labor management, inventory accuracy, and facility operations. This role is responsible for ensuring efficient product flow, meeting delivery requirements, improving productivity, and maintaining safety and quality standards across multiple warehouse locations.

Oversee receiving, storing, picking, packing, and shipping of finished goods, accessories, replacement parts, and samples
Maintain warehouse capacity and recommend improvements to material-handling systems
Drive operational improvements and implement new methods to maximize productivity
Create strategies for merchandise flow within the distribution facility and off-site storage locations

Directly supervise shift managers and oversee 3050 warehouse employees
Interview, hire, train, and evaluate staff; manage performance, corrective actions, and development
Plan labor requirements and schedules, especially around peak/seasonal needs
Communicate expectations, hold staff accountable, and foster team performance

Develop and enforce processes for receiving, storage, shipping, inventory accuracy, cleanliness, and equipment maintenance
Implement regular audits and adhere to company quality standards
Maintain safe and compliant operations across the facility

Track KPIs, conduct audits, perform observations, and develop action plans
Lead operations meetings, set goals, and drive accountability
Identify and resolve operational gaps using proven problem-solving methodologies

Coordinate with internal departments, external partners, and customers as required
Provide clear written and verbal communication across teams
Support company culture by demonstrating core values: Safety, Quality, Respect, Service

Assist in annual budgeting for capital expenditures and operating expenses
Monitor and control expenses throughout the year
Ensure compliance with company policies, procedures, and safety practices

Bachelors degree OR 510 years of warehouse experience (minimum 5 years in warehouse management)
Strong experience with Warehouse Management Systems (WMS)
Ability to analyze data, calculate percentages/areas/volumes, and use metrics to drive performance
Strong problem-solving skills with ability to break down complex issues
Ability to interpret written, oral, diagram, and schedule-based instructions
Excellent communication skills (written and verbal)
Ability to adapt to change, handle pressure, and adjust priorities

Experience implementing or upgrading a Warehouse Management System (WMS)

Ability to stand, walk, bend, reach, and perform warehouse tasks for extended periods
Ability to lift and carry up to 50 lbs frequently
Ability to operate warehouse equipment (forklifts, pallet jacks, etc.) if required

Must be able to work overtime and adjust schedule based on business needs
Reliable, consistent attendance is required
Must follow all safety policies and wear PPE as needed