People Operations Manager - US Corporate & Warehouse

Family-owned since 1953, Lamour Inc./Terramar Inc. has earned a reputation for being the best choice in socks, performance apparel, hosiery and lingerie. In fact, we're among the world's top 5 players in activewear basics, the world's leading manufacturer of seamless garments, and one of Canada's leading sock manufacturers. 

As a one-stop shop, we work innovatively and passionately to deliver exceptional quality and value to a diverse international customer base. It's our focus on performance fabric technology and product innovation, investment in manufacturing excellence, speed-to-market and supply chain execution that enables us to build meaningful, strong and sustainable retail partnerships across multiple trade channels.

The People Operations Manager, US Corporate & Warehouse will work with the People team in Montreal to deliver a consistent and high-quality employee experience across all stages of the employee lifecycle - from recruitment to onboarding to offboarding and all the moments that matter in between for both our fully remote US and onsite US Warehouse workforce. This role blends people operations and employee experience, ensuring that employees have the tools, resources, and environment needed to thrive. 

This role reports directly to Lamour’s Head of People Operations and is based full-time in North Carolina. This role will also be required to visit our warehouse in Hildebran on a weekly basis.

RESPONSIBILITIES:

• Manage US People Operations function; own end-to-end US employee lifecycle operations (onboarding/orientation, background checks, HRIS data integrity, reviews, benefits and leaves, offboarding) with a strong focus on delivery quality and compliance. 

• Own the US Benefits & Compliance Program: Serve as the in-house expert for all US benefits and leave of absence (LOA) programs. This includes managing open enrollment, vendor relationships, and acting as the point of contact.

• US Recruitment: Lead full-cycle recruitment for US-based roles, partnering with hiring leaders to deliver a consistent, compliant, and high-quality hiring process.

• You will also own our compliance reporting, including EEOC, Form 5500s, and state-specific leave filings. 

• Lead Strategic US People Operations Projects: Take full ownership of US People initiatives from start to finish. You'll lead projects like our onboarding revamp, performance management cycle, implement new L&D programs, and drive process optimization across the employee lifecycle for US remote and onsite Warehouse workers. 

• Manage & Optimize our HR Tech Stack: Serve as a subject matter expert for our People technology, including our HRIS, EOR and payroll platforms like HRwize, Trinet and Paycor. You'll ensure data integrity, build reports, and continuously optimize USA workflows. 

• Be the US People Partner: Act as the trusted People Ops point of contact for US Warehouse employees, supervisors and managers as well as US remote staff, providing recruitment support, policy guidance, resolving employer issues, while fostering a strong connection. 

• Drive Lifecycle Operations: Manage and improve our core People processes—including onboarding, off-boarding, and internal mobility—to ensure every step is seamless, compliant, and people-first. 

• Partner Across NA Teams: Collaborate closely with internal stakeholders to ensure accurate data flow and smooth handoffs for all employee changes. 

Requirements

• 5+ years of progressive HR experience, including at least 2 years in management 

• Experience managing both hourly and exempt employee populations across multiple states 

• Strong background in recruiting, onboarding, performance management, and compliance 

• Excellent knowledge of employment law, labor relations, and employee lifecycle management 

• Proven success in scaling HR operations within a fast-paced, startup or growth-stage company 

• Experience with HRIS/payroll platforms (HRwize, Trinet & Paycor preferred) 

• Bachelor’s degree in human resources, Business Administration, or related field 

• SHRM-CP, SHRM-SCP, or PHR certification preferred 

• Strong communication skills, business acumen, and an ownership mindset 

• Experience in warehouse, retail, wholesale or other distributed workforces preferred 

• Proven ability to build scalable systems and processes from the ground up preferred 

• Demonstrated success operating in a lean, hands-on environment where adaptability is key 

Benefits

• Health coverage that fits your life — medical, dental & vision plan options
• Peace-of-mind protection — Life + AD&D coverage options
• Invest in your future — 401(k) retirement plan
• Make commuting easier — commuter benefits to help offset transit/parking costs
• A benefits concierge in your corner — Health Advocate support for care, claims, and benefits questions
• Support beyond work — confidential EAP resources for you and eligible family members
• Extra coverage, if you want it — optional perks like accident/critical illness, legal & pet, auto/home, and identity theft protection
• Early Fridays — wrap up at 4:00 PM, or 1:30 PM in the summer
• Birthday love — enjoy a gift card on your birthday
• Team events & celebrations — thanks to our social committee, there’s always something fun happening!