Child Care Subsidy Navigator

Summary

Child Care Subsidy Navigator (Level I or II)

Make a meaningful impact supporting children and families in our community

Charlotte, NC | Full-Time | Hybrid Opportunity
Pay Range:
Level I: $40,750–$43,300
Level II: $44,300–$47,100
Schedule: Monday–Friday, 8:00 AM–5:00 PM
Work Model: Initially onsite; transitions to hybrid (3 days onsite / 2 days remote) upon successful completion of training and demonstrated proficiency in caseload management

Make a Difference for Families in Our Community
Child Care Resources Inc. (CCRI) is a mission-driven nonprofit dedicated to expanding access to high-quality, affordable child care. We support families, strengthen communities, and help children thrive. Join a team where your work directly impacts families’ stability and success.

The Role
We are seeking a driven and compassionate Child Care Subsidy Navigator to guide families through the eligibility process for child care assistance programs. This role is essential to ensuring families receive and maintain access to critical child care resources. Level placement is based on education and experience.

Why Join CCRI?
Meaningful work supporting children and families
Hybrid work option after training
Collaborative, mission-focused team
Professional growth opportunities
Apply Today
If you’re passionate about helping families access essential resources and thrive, we encourage you to apply.

Duties

What You’ll Do
Determine initial and ongoing eligibility for child care subsidy and financial assistance programs
Manage a caseload of families, including certifications, recertifications, changes, and case closures
Review income documentation, paystubs, and eligibility materials for accuracy and compliance
Issue vouchers and ensure services are certified within required timelines
Support families in selecting eligible child care options
Provide referrals to community resources and support services
Collaborate with families, providers, and internal teams
Maintain accurate and timely case documentation

Requirements

What We’re Looking For
Level I: Associate’s degree
Level II: Bachelor’s degree in Social Work or a related field
Strong analytical and documentation review skills
Ability to manage deadlines and caseloads in a fast-paced environment
Excellent communication and customer service skills
Attention to detail and commitment to compliance
Bilingual skills are a plus

Benefits

Health Insurance
Vision/Dental/Life
LTD/STD
FSA
401k

Work Remotely

Flexible work from home options available]]><