Integration Specialist

Summary of Responsibilities
The integrations specialist assists newly acquired properties and associates with transitioning into Avenue5. This role is the first line of support and is instrumental in documenting integration requirements and specifications as well as adhering to project timelines and completing administrative tasks.

Primary Responsibilities and Objectives

• Provide guidance, mentorship, support for new associates, including property managers and regional leaders
• Provide constructive feedback to associates and their supervisors regarding performance and/or property operations
• Confidently be a single point of contact for associates of new properties and other Avenue5 associates when questions arise
• Arrange and manage travel and related expenses per Avenue5 and departmental guidelines
• Coordinate travel and meetings with other associates involved in integration
• Participate in integration calls, as well as other departmental calls related to property integrations
• Assist all operational departments with property transition and data gathering
• Regular collaboration with operations lead to assess the needs of the property before, during and after the transition
• Complete integration checklist tasks
• Ensure that integration tasks assigned to others are completed and documented in Salesforce
• Prepare communication for residents and suppliers
• Help facilitate property technology set ups including computer and email set up, phone/voicemail systems and building systems when required
• Provide a detailed report of tasks accomplished, staff and property observations, leasing activity, reporting activity, resident, and supplier interactions in addition to all completed and pending items
• Complete Salesforce Integration record
• Complete necessary legal and company specific onboarding paperwork
• Identify property needs that may not be noted on a checklist or assigned task when on integrations or property support assignments
• Identify and review property’s natural disaster and emergency evacuation plans with property associates when on integrations or property support assignments
• Assisting with onboarding new or acquired associates during the integration period
• Introduce Avenue5 policies, procedures, and culture to new properties and associates
• Introduce associates to company and property specific software
• Provide onsite support for non-integrating properties, which may include travel
• Provide administrative support for operators during due diligence inspections
• Collaborate within the department to facilitate continuous quality improvement of the integration processes
• Stay up to date with curriculum, platform, and company policy changes
• Maintain professional and technical knowledge by attending educational workshops, reviewing professional publications, and establishing personal networks
• Relay technical concerns with adequate detail, quickly and accurately