Analyst II Tech Delivery

At Bank of America, we are guided by a common purpose to help make financial lives better through the power of every connection. We do this by driving Responsible Growth and delivering for our clients, teammates, communities and shareholders every day.

Being a Great Place to Work is core to how we drive Responsible Growth. This includes our commitment to being an inclusive workplace, attracting and developing exceptional talent, supporting our teammates’ physical, emotional, and financial wellness, recognizing and rewarding performance, and how we make an impact in the communities we serve.

Bank of America is committed to an in-office culture with specific requirements for office-based attendance and which allows for an appropriate level of flexibility for our teammates and businesses based on role-specific considerations.

At Bank of America, you can build a successful career with opportunities to learn, grow, and make an impact. Join us!

Responsible for capturing and refining business and/or system requirements (based on specialization). Works with stakeholders to understand their needs, analyze problems, and capture their requirements, and then working closely with the Development Team to refine the requirement into specifications that can be executed by the team. Possess a working knowledge of the business and/or technical domain based on their specialization. Leverages experience and understanding of stakeholder needs to help create a solution, envisions the solution to solve a problem (manual or through software). Performs Cost/Benefit Analysis to align the technology to business strategy. Gathers & catalogs functional, non-functional, and technical requirements for stakeholder requests. Determines the impact of modifications and enhancements on the application. Acts as the product(s) subject matter expert to support scope and requirement decisions. Ensures changes to the application are compliant with bank standards and policies. Assists users and development team with application testing and troubleshooting, and may help configure test solutions to validate functional and system needs. Identifies, document and troubleshoot application related problems. Documents process, procedures and workflows associated with applications. Leads or participate in continuous improvement efforts; Building expertise in creating, analyzing, and improving processes. Creates, maintains and presents training materials for end-users. Individual contributor.

Responsibilities:

• Work with IT and the Business to define and deliver solutions that meet business objectives.
• Responsible for combining business and technology skills with strong leadership, communication, negotiation, facilitation, and presentation skills.
• Serves as the ultimate facilitator between Business and IT in truly understanding the business's needs and plays a key role in the overall management and success of a project through the entire project lifecycle.
• Using proven methods and tools, this position leads the planning, eliciting, analyzing, validating and managing of requirements, business processes, high-level solution design, test case design, and implementation planning & support - in partnership with outside Project Managers, Business Stakeholders, and IT interfacing groups. This position may also be called upon to lead other IT project work based on changing project demands.

Required Qualifications:

• Must have excellent analytical skills and at least 2-5 years of experience as a Technical Business analyst, working closely with business partners to elicit requirements, document process flows, identify risks and mitigation and participate in definition of strategies for the technical solution

• Ability to communicate and work with Developers to ensure that acceptance criteria for the user stories are understood and applied

• Ability to communicate and work with Testers to ensure that test plans and scripts satisfy the requirements

• Experience in Agile methodology

• Excellent communication skills, both oral and written, and ability to facilitate discussions

• Self-motivated and requires minimal supervision

• Good problem solving and conflict resolution skills

• Ability to analyze existing capabilities and identify gaps and opportunities

Shift:

1st shift (United States of America)

Hours Per Week:

40