Heavy Equipment Rental Specialist
- Accepts and coordinates customer inquiries, requests (phone, walk-in or mail) for rental equipment and closes rental agreements by interfacing and negotiating with customers.
- Provides rental customers' price quotes and equipment availability and delivery schedule information.
- Manages or resolves customer's rental complaints and problems to the best customer satisfaction level possible.
- Daily monitors and coordinates rental equipment hauling schedule to insure timely equipment delivery and pick-up; and immediately contacts customer with any schedule updates, modifications or delivery problems.
- Serves as a liaison between departments and branches for rental equipment pricing, availability, transportation, and repair. etc.
- Assists with telephone collection of past due rental payments.
- Ensures rental units are operational by coordinating repairs and maintenance with customer service department.
- Approves some equipment service work orders.
- Maintains current and accurate fleet service records for each unit.
- Coordinates daily transportation of rental equipment.
- Maintains current inventory usage records and ensure accurate and timely billing.
- Expedites customer credit applications in a timely manner allowing them to rent equipment.
- Verifies gate logs insuring equipment is tracked for inventory security.
- Maintains rental files and contracts (i.e. rental contracts , certificates of insurance, etc.) and periodically purges and prepare them for storage.
- Timely process rental equipment related purchase orders.
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