Service Advisor - (Mobile Operations Division)

Job Description

Job Description

Service Advisor – Mobile Department

Location: Greensboro Headquarters – Greensboro, NC (On-Site)
Hourly Pay: $20.00 - $25.00 per hour
Hours: 50 hours per week (includes rotating Saturday schedule)

Join a Leading Fleet Management Team

Are you a highly organized, customer-focused professional with a knack for multitasking and problem-solving? Do you thrive in a fast-paced environment where attention to detail and efficiency are key? If so, National Fleet Management, Inc. is looking for a Service Advisor/Customer Service Representative to support our Mobile Operations Team.

Why Join Us?

• Competitive pay and full-time hours (50 hours per week)
• Career growth in a thriving fleet management company
• Dynamic work environment supporting technicians and customers across North Carolina and beyond
• Industry-leading training to help you succeed in the role

Responsibilities:

Service Coordination & Workflow Management (70-80%)

• Accurately input and update service orders, job details, and technician schedules
• Maintain real-time job tracking for internal use and customer updates
• Ensure proper documentation for compliance and reporting

Customer Service & Communication

• Serve as a main point of contact for customers regarding service updates and scheduling
• Handle incoming calls and emails professionally, ensuring high levels of customer satisfaction
• Proactively address customer concerns and provide timely updates

Technician Scheduling & Support

• Manage daily schedules for mobile technicians, ensuring maximum efficiency
• Quickly reallocate resources to accommodate urgent service requests
• Maintain clear communication with technicians regarding job details, required parts, and tools

Quoting & Estimation

• Generate accurate job quotes based on technician assessments
• Ensure quotes are properly documented within the service system for quick approvals

Parts & Inventory Support

• Coordinate with the Parts Coordinator to ensure necessary parts are ordered and available
• Minimize delays by optimizing the parts tracking process

Qualifications:

• Strong typing and data entry skills with high accuracy
• Excellent customer service skills, including professional phone and email communication
• Strong organizational and time management skills in a fast-paced environment
• Ability to adapt and problem-solve quickly to meet customer and technician needs
• Experience in service coordination and quoting; prior experience as a Service Advisor, Dispatcher, or similar role is a plus
• Proficiency with service management software, AI tools, Microsoft products, and digital communication platforms
• Availability for a rotating Saturday schedule as part of operational needs

What We Offer:

At National Fleet Management, Inc. , we value our employees and offer a comprehensive benefits package , including:

• Medical, Dental, and Vision Insurance through Cigna and Mutual of Omaha
• Health Reimbursement Account (HRA) and Health Savings Account (HSA) options
• Flexible Spending Accounts (FSA) for healthcare and dependent care
• Company-paid Life and AD&D Insurance , with additional voluntary coverage options
• Short-Term and Long-Term Disability Insurance
• 401(k) Profit Sharing Retirement Savings Plan with company contributions
• Employee Assistance Program (EAP) for mental health, legal, and financial support
• Accident, Critical Illness, and Hospital Indemnity Insurance
• Telemedicine services for 24/7 virtual doctor access
• Pet Insurance to help care for your furry family members

Performance Expectations:

• Maintain 98% accuracy in service order documentation
• Respond to 95% of customer inquiries within one hour during business hours
• Provide 95% of quotes within four hours of request
• Ensure daily schedule updates to prevent conflicts and ensure efficiency

This role is similar to an automotive dealership service advisor but is dedicated exclusively to supporting our mobile service operations, which provide heavy-duty diesel maintenance, repair, and service. Our technicians are strategically positioned across North Carolina and the country, delivering on-site maintenance, diagnostics, and repairs wherever they are needed.

Apply now!

Monday - Friday 11:00am - 8:00pm (rotating Saturday schedule)