Catering Staff

Job Description

Job Description

Banquet Staff at the Whitewater Center are charged with upholding a high standard of customer service while meeting guest needs during banquets and special events to ensure memorable and enjoyable experiences. Banquet Staff are utility team members who may function in a variety of roles including, but not limited to, serving, bussing, bartending, set-up, and break-down of events. Banquet Staff are on-site, part-time, hourly employees that report directly to the Operations Manager for Events .

Responsibilities

• Maintain professionalism while interacting with guests.
• Deliver excellent dining experience for various catering events, practicing appropriate food handling while serving, replenishing, and bussing food items.

• Assist in event time management, working with Event Coordinators to ensure dining experiences, activities, and schedules are proceeding as planned and on time.
• Managing guests needs to deliver excellent customer service.
• Clean up and break down event space to ensure a seamless transition between events.
• Maintain accurate knowledge of operating hours, activities, and products offered on-site.
• Other duties as assigned.

Requirements

• Excellent customer service and communication skills.
• Ability to process unique circumstances and provide positive resolution.
• Ability to work in a fast-paced, team-oriented environment.
• Adhere to grooming and appearance standards.
• Flexibility to work evenings, weekends, holidays, and during other Whitewater events as needed.

Physical Demands

• Must be able to work outdoors for sustained periods of time in all weather and environmental conditions.
• Must be able to lift and carry at least 50 pounds.
• Must be able to bend, stand, lean, and kneel on a regular basis and for sustained periods of time.
• Must be able to safely self-transport over uneven terrain or in a confined space.
• Must be able to work in shared spaces with other employees and customers.
• All positions as Whitewater require employees to report and work onsite at Whitewater locations.

Benefits

• Access to the Whitewater Center’s pass activities
• Staff discount program and pro deals
• 401K

Overview of Department

The Food and Beverage Department delivers exceptional, chef-driven culinary service to Whitewater guests. Whitewater is home to diverse and ever-evolving food and beverage outlets, including full-service and fast-casual dining options. In addition, the Food and Beverage Department oversees catering for private events and Adventure Dining.

Working at Whitewater

Whitewater’s mission is rooted in the belief that we all share a genetic code that compels us to play outside and share these experiences with others. This mission is accomplished through promoting access and opportunities to play outside and bring people together. Our approach is simple: Make it compelling and easy to engage with nature and invite others to join.

Legal Disclosures

The Whitewater Center provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, sex, national origin, age, disability, or genetics. In addition to federal law requirements, the Whitewater Center complies with applicable state and local laws governing nondiscrimination in employment. This policy applies to all terms and conditions of employment including recruitment, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation, and training.

NOTICE: Federal law requires all employers to verify the identity and employment eligibility of all persons hired to work in the United States. The Whitewater Center is an employer that participates in the E-Verify program.