Senior E-Learning Specialist

Kforce has a client in Cornelius, NC that is seeking a Senior E-Learning Specialist. Summary: The E-Learning Specialist will support franchise success through engaging, scalable, and easy-to-consume learning experiences. This role will focus on developing and maintaining digital training content that supports franchise partners, field teams, and internal stakeholders across the organization. This role is well-suited for someone who enjoys building structured learning experiences, improving adoption of new tools and processes, and supporting change at scale. Responsibilities:

• Develop clear, creative learning materials/modules (workbooks, eLearning, more)
• Partner with subject matter experts to build leadership content
• Track participation, measure effectiveness, and share insights
• Design, deliver, and maintain training programs that support employee onboarding, upskilling, and ongoing development
• Partner with business and technical stakeholders to assess learning needs and translate them into effective training solutions
• Develop learning materials including presentations, guides, e-learning modules, and facilitator resources
• Facilitate live and virtual training sessions and support self-paced learning experiences
• Evaluate training effectiveness and continuously improve content based on feedback and performance data
• Manage learning initiatives across multiple teams while ensuring consistency, quality, and alignment with business goals
• 6-10+ years of experience in technical writing, process documentation, or business documentation within complex organizations
• Extensive experience creating, editing, and maintaining SOPs, process documentation, system guides, FAQs, and reference materials for internal and external audiences
• Proven ability to produce franchise-facing documentation that supports operational processes, system usage, and enterprise initiatives
• Strong expertise in translating complex systems, workflows, and technical concepts into clear, actionable documentation for non-technical audiences
• Demonstrated ability to write in plain, business-friendly language while preserving accuracy, completeness, and compliance
• Experience working closely with senior business, operations, IT, and product stakeholders to gather requirements and validate content
• Ability to own documentation end-to-end, from discovery and content strategy through delivery, updates, and governance
• Strong editorial judgment with a proven track record of maintaining consistency, quality, and accuracy across large bodies of content
• Experience organizing and structuring documentation to improve usability, adoption, scalability, and long-term maintenance
• Comfortable managing multiple workstreams and priorities with minimal oversight
• Advanced proficiency with documentation and collaboration tools (e.g., Word, SharePoint, Confluence, knowledge bases, version control)