Front Desk Receptionist

Job Description

Job Description

The Front Desk Clerk is responsible for performing secretarial, reception, and assisting psychiatric provider and counseling staff. Provide outstanding customer service and ensure a smooth patient flow process by providing services in admissions, bilking, scheduling patients, paperwork completion, and explanation of outpatient programming. Explains and obtains signatures on forms such as registration, Condition of Admissions, and Financial Agreement. Receives referrals from community, outside providers, and higher levels of care. Prior to patient admission into program, verifies insurance benefits. At time of service, receives payments and records accurately as well as enter charge and perform charge reconciliation. Utilizes special knowledge, judgement and skills necessary to provide appropriate patient care.

• · Performs registration processes, verifies insurance coverage and obtains authorization notification. Accurately documents information and performs data-entry to ensure maximum reimbursement. Obtains necessary signatures specific to patients' insurance plan. Calculates patient liability according to verification of insurance benefits. Collects deposits and co-payments. Provides financial counseling for patients and their families by explaining financial policies and providing available resources for alternative payment arrangements.
• · Serves as a liaison between the patient, billing department, and payor to enhance account receivables, resolve outstanding issues and/or patient concerns. Enters charges for services delivered and does daily charge reconciliation in a timely and accurate manner. Adheres to all billing procedures within specific timelines.
• · Responsible for scheduling of patients, families, and psychiatric provider appointments. Assists in scheduling new admit appointments within the outpatient program.
• · Optimizes patient flow by using effective customer service communication skills utilizing kindness, tact and courtesy to ensure positive patient response to service. Demonstrates proactive interpersonal communications skills when relating to internal and external customers. Uses discretion and is attentive to issues of customer confidentiality. Demonstrates skills in pro-active resolution and attempts to resolve scheduling conflicts.
• · Provides support to include, answering the phones, returning phone messages, pick- up/prioritizing/distributing mail, coordinating/scheduling meetings, maintaining and re-stocking therapy rooms and the patient lobby. Responsible for scanning medical records into electronic medical record in a timely manner. Follows guidelines and assists in developing procedures to ensure that medical records are in compliance with all state and federal laws.
• · Other duties as assigned (travel arrangements, schedules, etc.).

Company Description

It is the vision of Greater Image Healthcare, Corp. that we become the area’s prominent leader on standards of best practices and cultural competency in Behavioral Health, Substance Abuse, Individual Intellectual Disability and Foster Care Services.

It is also our vision to ensure our consumers in need of services are physically and emotionally healthy, in a safe and permanent living situation, part of a loving and supporting social network, involved in meaningful daily activities and free and safe from trouble or causing harm to self or others.

Company Description

It is the vision of Greater Image Healthcare, Corp. that we become the area’s prominent leader on standards of best practices and cultural competency in Behavioral Health, Substance Abuse, Individual Intellectual Disability and Foster Care Services.\r\n\r\nIt is also our vision to ensure our consumers in need of services are physically and emotionally healthy, in a safe and permanent living situation, part of a loving and supporting social network, involved in meaningful daily activities and free and safe from trouble or causing harm to self or others.