Manager, Integrated Services - Business Transformation

Position Overview

A strategic, individual contributor role driving transformation initiatives across Ralph Lauren's Integrated Services and Account Services organizations -- focusing on ERP/SAP, Reporting & Analytics, and B2B Digital Commerce platforms. This position is crucial in executing Ralph Lauren's Next Great Chapter strategy through systemic transformation and operational excellence for Business-to-Business Operations in North America. The role offers an opportunity to join a diverse team driving strategic transformation while delivering best-in-class service to Ralph Lauren business partners and customers.

Essential Duties & Responsibilities

Strategic Leadership & Transformation:

• Lead enterprise-wide transformation initiatives & integrations across:
• • SAP/ERP+ Systems
  • Business Intelligence & Analytics
  • B2B Digital Commerce Solutions
  • Customer Portal Development
• Develop and execute strategic roadmaps for process optimization and system integration
• Build and maintain partnerships with internal teams, external customers, and implementation partners
• Drive change management and adoption strategies across cross-functional initiatives

Project Management & Implementation:

• Establish project governance, success metrics, and risk management frameworks
• Lead end-to-end transformation projects including rollout strategies, training, and documentation
• Coordinate cross-functional teams through implementation and cutover activities
• Monitor project effectiveness through KPIs and stakeholder feedback

Partnership & Process Excellence:

• Foster strategic relationships between business stakeholders, technical teams, and end users
• Drive operational efficiency through process standardization and system integration
• Ensure successful adoption of new solutions through effective change management
• Lead continuous improvement initiatives based on business needs and customer feedback

Experience, Skills & Knowledge

Experience and Education:

• 5+ years of experience in business transformation/process improvement
• 3+ years of consumer goods industry experience (AFS desired)
• Experience with ERP solutions (SAP, Microsoft, etc …)
• Experience with B2B digital commerce solutions (Salesforce Commerce or NuOrder desired)
• PMI Project Management certification or equivalent experience

Technical Expertise:

• Strong proficiency in enterprise systems:
  • SAP ECC (required), S/4 HANA (desired)
  • B2B digital commerce platforms and marketplaces
  • Enterprise planning tools
  • Order-to-Cash processes
• Demonstrated proficiency in project management methodologies (Agile, Waterfall, Hybrid)
• Expert level Microsoft Office Suite, particularly Excel and PowerPoint

Professional Competencies:

• Strong business acumen in Wholesale, Retail, and Distribution
• Excellence in stakeholder management, communication and presentation skills
• Ability to manage multiple high-priority projects
• Demonstrated success working in diverse team environments

Additional Requirements:

• Hybrid work schedule (2-3 days in office)
• Minimal travel to NYC corporate offices (approximately 1x per year)

Ralph Lauren will consider for employment qualified applicants with arrest or conviction records in a manner consistent with the requirements of the law, including any applicable fair chance laws. Please note background checks will be evaluated individually.