Support Desk Technician

Job Description

Job Description

Complete Network is looking for a bilingual support desk technician who is fluent in English and Spanish with an Associates or Bachelors degree in computer science or IT and two to five years of experience. This is a level 1-2 support desk position troubleshooting a variety of desktop support issues. The candidate must have strong technical and communication skills. Day-to-day duties will include remote and on-site technical support for our customers. Candidate must have an entrepreneurial attitude and be able to work independently with minimal supervision.

Candidate must possess the following skills and experience:

* Good personality - Able to interact with and support customers while maintaining a friendly attitude
* Highly organized
* Excellent time management skills
* Strong verbal and written communication skills
* Strong search engine and research capabilities
* Windows System Administration in a distributed environment - Desktop and Server
* Active Directory Administration
* Application Support and Administration
* Anti-virus administration and malware remediation
* Backup and recovery software
* Troubleshooting of hardware and OS issues
* Mobile device support
* Networking concepts and hardware
* Familiarity with network cabling
* Understanding TCP/IP Networking
* Switches, Routers, and Firewalls
* Wireless networks
* Remote-access and site-to-site VPN

Any of the following skills and/or certifications are a plus:

* Microsoft Windows Server
* Microsoft Exchange
* Cisco IOS and/or ASA firewall
* Linux
* VMware
* SQL

Other Requirements:

* Candidate must be willing to work overtime and be on call.
* Candidate must have reliable transportation as there is local travel required.
* Candidate must be able to work from home.

Benefits include health insurance, cell phone allowance, and retirement plan. There is also tremendous opportunity for professional development and opportunities for advancement.

Complete Network is an award winning IT managed service provider. We deliver first-rate IT support and consulting to successful businesses in the Albany, NY, Bluffton, SC, and Charlotte, NC markets. Come join our growing team in a fun and dynamic work environment. We offer excellent opportunities for technical and professional development.

Complete Network is a recognized leader in outsourced IT services to small and midsize businesses in the northeast, the Carolinas, California and Florida. We achieve our award-winning results by recruiting and retaining a world-class team, adhering to best-practices, delivering services consistently, and maintaining best-in-class technology partnerships. Our customers work with us because we offer high-quality, consistent service, which we're able to deliver by working only with managed clients. We prize both teamwork and individual accountability. Hard work is rewarded and is balanced with personal time. We are committed to growth through aggressive sales and marketing and to longevity through sound fiscal management. Come join our growing team in a fun and dynamic work environment. We offer excellent opportunities for professional development.

Company Description

Complete Network is a recognized leader in outsourced IT services to small and midsize businesses in the northeast, the Carolinas, California and Florida. We achieve our award-winning results by recruiting and retaining a world-class team, adhering to best-practices, delivering services consistently, and maintaining best-in-class technology partnerships. Our customers work with us because we offer high-quality, consistent service, which we're able to deliver by working only with managed clients. We prize both teamwork and individual accountability. Hard work is rewarded and is balanced with personal time. We are committed to growth through aggressive sales and marketing and to longevity through sound fiscal management. Come join our growing team in a fun and dynamic work environment. We offer excellent opportunities for professional development.