Senior Technical Writer

Job Description

Job Description

*The final compensation offer will be determined by factors such as the candidate's skills, qualifications, experience, geographic location, and other relevant factors.

Our Mission:

We aim to be the leading provider of content management software and expertise, helping clients create, manage, publish, and deliver high-value content.

About Us:

Contiem, Inc. is a global Component Content Management System (CCMS) and expertise partner. We specialize in creating, managing, and delivering high-value content - technical documentation, eLearning, online help, visualizations, training materials, etc. We continuously challenge the status quo and empower organizations by delivering effective content solutions that help clients achieve their business objectives.

We are headquartered in Annapolis, Maryland, and have U.S. offices in North Carolina and Wisconsin, with additional staff located around the country, including Contiem employees working full-time at some of our clients' facilities. Outside the U.S., our offices are located in India, the United Kingdom, and Australia. We are a global company, serving organizations of all sizes, including many of the largest brands in the world. Our customers include leading brands in Publishing, Consumer Products, Healthcare, Technology, and Financial Services.

Position Summary:

We are looking for a Senior Technical Writer to create documentation and processes for multiple verticals. This is a position that works on multiple kinds of projects and enjoys learning new things. The ideal candidate background includes 10+ years of experience working as a Technical Writer.

Essential Duties & Responsibilities:

• Take a big-picture view of large amounts of content, determining the content information model and the best way to simplify the authoring process for this content.
• Interface with clients and take initiative to gather information including using existing resources, researching, calling Subject Matter Experts (SME), and utilizing software applications to obtain information and screenshots.
• Develop client documentation for a variety of products and industries.
• Ensure that documents are accurate and follow the clearly defined standards.
• Coordinate with SMEs Project Managers, and the writing team to ensure that the right information is getting to the right people and that the documentation produced is accurate and follows clearly defined standards.
• Be detail-oriented and understand the best practices principles of good technical writing.

• U.S. citizenship.
• Bachelor's degree in technical writing, journalism, communications, or a related field.
• 10+ years of experience in technical writing, with technical writing being your primary job function.
• Aptitude for understanding software products and/or physical products.
• Experience in researching and gathering relevant technical data from subject matter experts.
• Excellent interpersonal and general business communication skills.
• Experience working independently as well as in a team-oriented, collaborative environment.
• Demonstrated success as a self-starter working in an environment driven by budget, scope, and deadlines across multiple clients/projects.
• In-depth knowledge of standards and best practices for writing software and/or product documentation.

Required technical tools/skills:

• HTML
• DITA/XML
• Microsoft Word

Preferred Skills & Technical Tools:

• MadCap Flare
• InDesign
• Oxygen XML Editor (or like editor)
• MadCap Flare
• Visual Studio Code, Notepad ++ (or like editor)

Please note, this job description does not cover or contain a comprehensive listing of activities, duties, or responsibilities required of the employee for this job. Duties, responsibilities, and activities may change at any time, with or without notice.

• 3 weeks of PTO, 8 paid holidays, 5 additional days for life events such as adoption, childbirth, and marriage.
• Free medical, dental, vision, life insurance and disability coverage.
• 401(k) with 100% match of up to 2% of contributions and with immediate vesting.
• Tuition & Professional Membership Reimbursement.
• Employee Referral bonus.

We are an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity or expression, pregnancy, age, national origin, disability status, genetic information, protected veteran status, or any other characteristic protected by law.