FOH Supervisor
We're a bakery and Cuban-inspired counter service spot in Charlotte's Optimist Hall dealing in pastries, sammies, coffees, and good times.
We’re looking for a front-of-house supervisor to lead our barista team and help all our guests leave with a smile. Our barista team is a human touchpoint, and we spend our days talking with guests and helping them make the best menu selections to make their day better.
This full-time position is scheduled for shifts between the hours of 8:30am and 11pm. Base pay is $15 per hour plus shared tips averaging an additional $5+ per hour for total compensation of $20+ per hour to start. Perks include paid time off, flexible scheduling, free meals and coffee, and staff discounts.
Responsibilities
- Train, coach, and develop employees and team leaders
- Delegate tasks to team and provide follow-up
- Hold team accountable for their performance; provide coaching and counseling as needed
- Ensure team provides fast, friendly, and accurate service
- Ensure product quality, restaurant cleanliness, maintenance and security standards are met
- Greet and serve guests
- Prepare hot and cold espresso-based coffee drinks according to house recipes
- Staff and schedule appropriately to control labor costs
- Ensure proper cash handling and deposit procedures are followed
- Ensure appropriate inventory and ordering systems are in place
Qualifications
- Excellent communication skills to connect effectively with customers and co-workers
- Possess a positive attitude and ethics which support our values and culture
- Ability to manage a fast-paced, high-volume, clean, customer-focused restaurant
- Strong time-management skills; ability to multi-task, prioritize, and organize
We look forward to hearing from you!
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