customer service representative
Job Description:
Interacts with customers; gives information in response to inquiries about accounts, products, and services.
Typical Functions: Takes care of and settles customer complaints. Answers customers' questions regarding product or service and operation or maintenance. Receives and processes orders/applications, provides information concerning pricing, changes in service, discontinuance, and shipping. Nature of products and services is at a level of complexity that usually involves up to two years of directly related study, training, and/or experience to acquire job know-how. May talk with internal/external customers by phone or in person to ensure the best service possible. Consults with customers to obtain information and explain available services. Investigates and corrects errors, following customer and company records. Perform program data management activities as needed, including, running reports, updating data. Adjusts complaints concerning billing or services rendered. Refers complaints of product or service failure to appropriate departments for investigation. Coordinates customers' service needs with other departments as required to ensure customer service. May solicit sale of new or additional services or products. May visit customers' premises to obtain order or resolve customer problems. 5-7 years experience.
- Must have experience with Microsoft Word, Outlook and be proficient in Excel.
- Ability to problem solve and work independently
Recommended Jobs
Retail Keyholder- Northlake Mall
Join the Lovisa America team: It is exciting times at Lovisa with many new stores opening across America, so we are looking for our next amazing Lovisa Sales Super Stars to join our growing team. …
Air & Vacuum Service Tech
The CSC ServiceWorks Story: CSC ServiceWorks is a leading provider of commercial laundry and air-vending solutions across the U.S. and Canada, serving over 40 million consumers annually with more tha…
Strategic Finance Project Manager Lead
At Trane TechnologiesTM and through our businesses including Trane® and Thermo King®, we create innovative climate solutions for buildings, homes, and transportation that challenge what's possible for…
Construction Manager
**This Opportunity** WSP is currently initiating a search for a **Full-Time Construction Manager** for our **Raleigh, NC** office. Be involved in projects with our **CM Team** and be a part of a growi…
Temporary Support Associate
Coach is seeking a Temporary Support Associate in Raleigh, NC to assist in retail operations. The role involves supporting sales staff, maintaining store presentation, and providing excellent customer…
Clean Room/Semiconductor Manufacturing Supervisor
Accentuate Staffing is assisting a client of ours in the Durham area recruit for a Clean Room Manufacturing Supervisor to join their team. This is a night shift opportunity working Monday-Thursday 4pm…
Trade Marketing Representative- Montgomery, AL
At JTI we celebrate differences, and everyone truly belongs. 46,000 people from all over the world are continuously building their unique success story with us. 83% of employees feel happy wor…
Organizing Fellowship
With our vital state and federal elections in 2018, the NCDP is continuing our organizing fellowship program. Fellows will need to commit to at least 20 hours a week to organizing volunteers across th…
Porter
Culver’s is looking for a Porter to perform restaurant maintenance and support duties. If you have a passion for the restaurant industry and desire to serve others, then this job is for you! Requirem…