Head of Customer Exits (Financial Crimes Operations)

About this role:

Wells Fargo is seeking a Head of Customer Exits who will design and manage the end-to-end strategy and execution of exiting customer relationships to promote compliance with applicable laws and regulations.

This team and regulatory focus has grown rapidly and requires a uniquely qualified leader who possesses KYC expertise, demonstrated success in strategic planning and business development, and the execution of a large complex operational unit with significant regulatory oversight.

Financial Crimes Operations currently supports foundational elements of the Know Your Customer (KYC) lifecycle for all Business Groups within Wells Fargo driving consistent operational execution through centralized utilities and hubs – including customer onboarding due diligence, periodic reviews, ongoing monitoring, exits and off-boarding, and front-line monitoring coordination.

This role is also known internally as a Business Execution Director.

In this role, you will:

• Identify opportunities to streamline and enhance the customer exit process across the enterprise, including identification, evaluation and escalation of proposed customer exits.
• Partner with Financial Crimes Risk Management to solidify risk scenarios and thresholds that would lead to appropriate customer exit
• Create re-occurring presentations utilized for Operating Committee level members to demonstrate scope of customer exits and impact to the bank
• Will provide day-to-day leadership for team members who are responsible for: 1) notifying Lines of Business that may have active accounts or relationship with the customer of exit decisions, 2) ongoing monitoring of account restrictions through customer exit completion, and 3) ongoing monitoring to confirm account closure is completed within required timeframes or alternative termination strategy timeframes.
• Manage and develop multiple business functional areas with focus on implementing and delivering long-term strategies, policies, and process advancements for cross-functional stakeholders, and internal and external partners associated with the area of Business Execution or who are affected by its outcomes
• Lead Business Execution team for assigned initiatives ensuring solutions are designed, integrated, and controlled to improve effectiveness, limit risk exposure, and create efficiencies as appropriate
• Interpret and develop a range of policies and procedures for long-range and fundamental retooling of perspective, approach, culture, quality, relationships, operations, and capabilities
• Collaborate and influence functional management to obtain resources, influence outcomes, address conflict, and ensure alignment with Wells Fargo strategies or policies and business line objectives
• Manage allocation of people and financial resources for Business Execution
• Develop and guide a culture of talent development to meet business objectives and strategy

Required Qualifications:

• 8+ years of Business Execution, Implementation, or Strategic Planning experience, including Management or leadership experience, or equivalent experience demonstrated through one or a combination of the following: work experience, training, military experience, education
• 4+ years of management or leadership experience

Desired Qualifications:

• 7+ years of experience within BSA/AML Compliance and/or Operations within a Financial Services institution or management consulting agency
• Previous experience developing enterprise level customer exit strategies
• Knowledge of List Screening Operations, Transaction Monitoring, Trade Surveillance Operations or Negative News dispositioning
• Experience in investigating and resolving complex BSA/AML cases
• Certified Anti-Money Laundering Specialist (CAMS) or similar certification
• Outstanding leadership, communication, analytical and program management skills

Job Expectations:

• Ability to travel up to 20% of the time
• This position offers a hybrid work schedule

Pay Range

Reflected is the base pay range offered for this position. Pay may vary depending on factors including but not limited to achievements, skills, experience, or work location. The range listed is just one component of the compensation package offered to candidates.

Benefits

Wells Fargo provides eligible employees with a comprehensive set of benefits, many of which are listed below. Visit Benefits - Wells Fargo Jobs for an overview of the following benefit plans and programs offered to employees.

• Health benefits
• 401(k) Plan
• Paid time off
• Disability benefits
• Life insurance, critical illness insurance, and accident insurance
• Parental leave
• Critical caregiving leave
• Discounts and savings
• Commuter benefits
• Tuition reimbursement
• Scholarships for dependent children
• Adoption reimbursement

Posting End Date:

* Job posting may come down early due to volume of applicants.

We Value Equal Opportunity

Wells Fargo is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, status as a protected veteran, or any other legally protected characteristic.

Employees support our focus on building strong customer relationships balanced with a strong risk mitigating and compliance-driven culture which firmly establishes those disciplines as critical to the success of our customers and company. They are accountable for execution of all applicable risk programs (Credit, Market, Financial Crimes, Operational, Regulatory Compliance), which includes effectively following and adhering to applicable Wells Fargo policies and procedures, appropriately fulfilling risk and compliance obligations, timely and effective escalation and remediation of issues, and making sound risk decisions. There is emphasis on proactive monitoring, governance, risk identification and escalation, as well as making sound risk decisions commensurate with the business unit’s risk appetite and all risk and compliance program requirements.

Applicants with Disabilities

To request a medical accommodation during the application or interview process, visit Disability Inclusion at Wells Fargo .

Drug and Alcohol Policy

Wells Fargo maintains a drug free workplace. Please see our Drug and Alcohol Policy to learn more.

Wells Fargo Recruitment and Hiring Requirements:

a. Third-Party recordings are prohibited unless authorized by Wells Fargo.

b. Wells Fargo requires you to directly represent your own experiences during the recruiting and hiring process.