Business Operations Assistant

Job Title: Business Operations Assistant.

Location: In-Office – Charlotte, NC.

Hours: Part-Time (approx. 20–25 hours/week, Monday–Friday).

Pay: $18/hour to start, 90-day review with potential increase.

About the Role:

We are an executive-led organization actively building three early-stage startup ventures in the areas of:

• Mental health and wellness.
• Community/justice-focused services.
• Small-business support and funding.

We are hiring a Business Operations Assistant to work closely with executive leadership and take on the day-to-day execution needed to move these ventures from concept into active operation.

This is a hands-on, execution-heavy, problem-solving role. It is not a simple admin position. You will manage multiple projects at once, think critically, and make sure critical tasks, systems, and follow-ups are completed on time. You will receive direction on priorities, but you will be expected to take ownership of the work and move projects forward independently.

Key Responsibilities:

You will manage operations work across three startup ventures, including:

Operations & Systems:

• Set up and maintain simple operational systems (online forms, basic landing pages, intake workflows, spreadsheets, trackers).
• Manage project and pipeline tracking in a project management tool (e.g., Monday.com), keeping tasks, owners, and due dates clear and up to date.
• Translate high-level direction into concrete to-do lists, timelines, and action steps—and follow through.

Leads, Outreach & Follow-Up:

• Carry out outreach and follow-up with potential partners, service providers, and clients using scripts and templates.
• Coordinate and schedule calls and meetings for executive leadership.
• Track leads, referrals, deadlines, and targets so nothing falls through the cracks.

Project Support:

• Prepare brief summaries, one-pagers, and basic slide decks for internal and external use.
• Document key points and decisions from calls/meetings and convert them into organized action items with due dates.
• Work with a virtual assistant to ensure administrative tasks, data entry, and follow-up are completed accurately and on time.
• Take on additional duties and special projects as needed to keep each venture moving forward.

Ideal Candidate:

The ideal candidate:

• Is highly organized and can bring structure to multiple moving projects.
• Is a strong problem-solver who can spot issues early and help find practical solutions.
• Is a critical thinker who can understand the “why,” not just follow steps blindly.
• Is comfortable working with deadlines, targets, and accountability.
• Can juggle several projects across different services without losing track of details.
• Learns quickly and adapts to new tools, processes, and industries with limited training.
• Is proactive and resourceful, sees what needs to be done, and moves work forward independently once expectations are set.
• Stays calm under pressure and can prioritize in a fast-paced environment.
• Communicates professionally and clearly by email, phone, and video.
• Is coachable, open to feedback, and able to think independently while respecting leadership direction.

Preferred experience:
1–2 years in operations, project coordination, office management, customer success, recruiting/admissions, or similar roles.

Compensation & Schedule:

• Part-time: Approximately 20–25 hours per week, Monday–Friday (in-office).
• Starting pay: $18/hour.
• 90-day review with potential pay increase based on performance, reliability, meeting deadlines, and ability to manage multiple projects effectively.
• Opportunity for expanded responsibilities and performance-based incentives as the ventures grow.

The Ship Group Holdings is dedicated to advancing lives and empowering individuals to deliver exceptional customer experiences daily. With operations spanning two countries and over seven years of service, we have successfully launched more than 20 community initiatives, achieving a 98% client satisfaction rate. Our diverse network includes brands such as Resolute Home Care, TSG Transportation, The Black Therapy Network, and TSG Behavioral Health & Community Services, all committed to fostering growth and development among our employees and the communities we serve.