ServiceNow Business Analyst
Our client, a IT Solutions provider for the government sector, are hiring a ServiceNow Business Analyst to join the team in Virginia. The successful candidate will be responsible for designing, implementing, and enhancing ITSM processes, as well as supporting the maintenance and optimization of ITSM tools to ensure an optimal user experience and maximize productivity.
Responsibilities
As the ServiceNow Business Analyst, you will design, implement and optimize ITSM processes to align with organizational objectives.
Provide ongoing ITSM support to business units and customers to ensure smooth and efficient operations.
Manage back-end support, troubleshooting, system integrations, upgrades, administration and maintenance of ITSM tools, focusing on improving user experience and productivity.
Work closely with business units, customers, and engineering teams to identify and implement necessary updates and changes to ITSM tools.
Gather and analyze user requirements, document business needs, and ensure effective implementation of ITSM solutions.
Continuously monitor system performance and make proactive enhancements to improve functionality.
Skillset
Proven experience as a Business Analyst with a focus on ServiceNow ITSM solutions.
In-depth understanding of ITIL processes and their implementation within ServiceNow.
Hands-on experience with system administration, integrations and the maintenance of ITSM tools.
Strong communication skills to effectively collaborate with both technical teams and business stakeholders.
Skilled in troubleshooting and resolving complex issues related to ITSM tools.
Experience with configuring and managing workflows within ServiceNow.
Interested? Apply Today!
50633
Recommended Jobs
IMMEDIATE OPENINGS! All Experienced Apartment Staff Roles OPEN!
Job Description Job Description HIRING!!!! - ALL EXPERIENCED APARTMENT STAFF POSITIONS - CHARLOTTE, NC AND SURROUNDING AREAS!!! Are you in the job market or know of someone else that might be? …
Corporate Controller
Job Description Job Description Corporate Controller NearU is a people-centric, process-driven, and technology-enabled customer service platform dedicated to revolutionizing the home services …
Client Engagement Sales Development Representative - WFH/Remote
** Join Our Team as a Client Engagement Sales Development Representative (Lead Generator / Appointment Setter)! ** Make a difference and earn from home by scheduling appointments for solar energy in…
Class A CDL Truck Driving Job
Class A CDL Truck Driving Job We run 53 ft dry vans to Maryland down to GA. Home every other night and weekends. Pay: .60-.70 a mile sick pay and vacation pay after 90 days How to apply for th…
Sales Associate
Job Description Job Description Benefits: No degree/sales background needed. We offer paid self-paced training Free employee stretch sessions and a 10% discount for family members Casual…
Chef de Cuisine - Highvolume Restaurant | Florida
Position: Restaurant Chef de Cuisine Location: Florida Pan Handle Company: Marvin Love and Associates Marvin Love and Associates is seeking an exceptional Restaurant Chef de Cuisine to lead …
Marketing Associate
Job Description Job Description Company Description About Us At Property Soar , we are dedicated to elevating the real estate experience through innovation, leadership, and unwavering c…
Senior Estimator
Job Description Job Description Duties and Responsibilities: Conduct initial analysis of drawings and specifications to ensure required documentation is present and determine scope of work …
Recruiter
Talent Acquisition Specialist III needs 3+ years' of experience Talent Acquisition Specialist III requires: - Talent acquisition - High volume recruiting Talent Acquisition Specialist III du…