Design Desk Engineer (MSP Sales Engineer)
Design Desk Engineer (DDE) Location: Wilmington, NC area
Company: CW IT Support
Department: Business Alignment Team
Type: Full-Time
Be the Architect Behind IT That Works
At CW IT Support, we don’t just fix problems, we design solutions that scale with our clients’ success. We’re looking for a Design Desk Engineer (DDE) who is equal parts technician, consultant, and strategist. If you love translating complex technical needs into actionable IT project designs that drive real business results, this is the role for you.
What You’ll Do
As a DDE, you will play a pivotal role in the Business Alignment team, collaborating closely with Account Managers to:
Craft tailored IT proposals and work plans that align client needs with MSP best practices
Source hardware, software, and services while optimizing margins and pricing
Leverage tools like QuoteWerks and centralized documentation to build rock-solid solutions
Join KT meetings, internal huddles, and project reviews to ensure transparency and alignment
Track KPIs, contribute to standards development, and continuously level up your technical skills
Why This Role Matters
This isn’t just a back-office engineering role. You’ll have a direct impact on client success and help drive non-recurring revenue through smart, standardized project design. Your work will make our service delivery smoother, our clients happier, and our MSP stronger.
What You Bring to the Table
Bachelor’s degree or tech school training plus relevant industry certifications
A proven track record of technical success in an MSP or IT services environment
Mastery of process-driven project planning and ticket management
Strong communication skills with a client-first mindset
A love for tech, a sharp eye for detail, and a drive to continually improve
What’s in It for You
Competitive salary and performance-based incentives
Opportunities for professional development and certifications
A dynamic, values-driven culture focused on collaboration and growth
A chance to join a team where your designs shape the future of small business IT
Ready to Design the Future?
Apply now and join a company that values your technical expertise, sharp thinking, and passion for progress.
Recommended Jobs
General Manager- 15 to Fit Method Pilates Studio
General Manager – 15 to Fit Method™ Pilates Studio Job Summary Are you one that loves overseeing all operational, sales, staffing, and client service functions within a studio? The ideal candida…
Sr Acct Spec, USC Specialty Respiratory - Winston Salem, NC
Site Name: USA - North Carolina - Winston Salem, USA - North Carolina - Charlotte, USA - North Carolina - Raleigh Posted Date: Jul 28 2025 Territory to include but not limited to Greensboro, N…
Grounds Keeper/Plumber Helper
Job Description Job Description Benefits: ~401(k) matching ~ Dental insurance ~ Health insurance ~ Paid time off ~ Vision insurance Benefits/Perks Competitive Compensation Ca…
Senior Manager, Permitting
Job Description Job Description The Sr. Manager, Permitting is responsible for planning and overseeing discretionary land use and natural resources permitting for utility-scale solar and batte…
Pediatric Optometrist - Greenville, NC
Job Description Job Description Grace Federal Solutions' greatest success is the employees of Grace. At Grace, we recognize the significant role each Grace employee plays in helping to grow and t…
SERVICE ADVISOR
Job Description Job Description Qualifications Other Ability to read and comprehend instructions and information. Professional personal appearance. Excellent communication skills. Ab…
Sales Representative
Job Description Job Description Job Type: Full-time Location: In-person Pay: $800 - $1,300 per week HALO Consulting, Inc is one of the leading marketing and sales firms in the Triad.…
Operational Excellence Engineer
Since 1869 we've connected people through food they love. We’re proud to be stewards of amazing brands that people trust. Our portfolio includes the iconic Campbell’s brand, as well as Michael Angelo…
Physical Therapist / PT
Broad River Rehab is Growing!! Broad River Rehab has a GREAT, Full-Time opportunity for Physical Therapist (PT). Physical Therapist (PT) - Full Time Skilled Nursing Facilities in Cherryville NC…
Event Director Assistant (Hybrid Role with Restaurant Management)
Job Description Job Description We are looking for a dynamic, organized, and hospitality-driven individual with prior event management experience to join our team in a hybrid role that combines…